Operator, Emergency Communications Center-Paramedic, Ambulance Services (Full-time, Variable)

Inspire health. Serve with compassion. Be the difference.

Job Summary

Answers and triages incoming EMS calls to appropriate area including Adult Critical Care, Chest Pain Center, Children's Emergency Center, and OB Triage for the Emergency Department. Electronically documents all incoming phone and radio encounters accurately for PI purposes. Enhances communication between EMS personnel and appropriate clinical personnel under the supervision of nursing and Medical Control.

Essential Functions

All team members are expected to be knowledgeable and compliant with Prisma Health's values : Inspire health. Serve with compassion. Be the difference.

Answers incoming emergency management system (EMS) radios and phones and routes calls to appropriate patient care area. Places appropriate priority on calls received. Communicates all patient information to Charge Nurse or Patient Flow Coordinator to facilitate patient placement and staff readiness. Monitors helipad, squad entrance, and trauma bays via cameras to facilitate staff awareness and patient flow.

Communicates with all customers, including community EMS and system personnel. Acts as liaison between EMS and system. Collaborates with EMS medics and clinical staff in determining trauma level,appropriate code activations, and patient placement.

Records patient data in Carepoint workstation and EMR. Records radio and phone conversations for PIpurposes.

Initiates alerts through Red Alert system for code activations. Updates alerts with required information when needed.

Performs other duties as assigned.

Supervisory / Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Education

Education - Job related course work beyond high school - Completion of approved EMT-Paramedic Training Program

Experience - Three (3) years Emergency Medical Services (EMS) field, dispatch, or hospital-based experience

In Lieu Of

N / A

Required Certifications, Registrations, Licenses

PARAMEDIC certification from state in which work is performed.

Knowledge, Skills and Abilities

Knowledge of office equipment (fax / copier)

Proficient computer skills (word processing, spreadsheets, database, data entry)

Work Shift

Variable (United States of America)

Location

Mobile Care Ambulance Services

Facility

1024 Prisma Health EMS

Department

10247256 Ambulance Services

Share your talent with us! Our vision is simple : to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.