Triage HCA / CNA

Details

Open Date 10 / 02 / 2025

Requisition Number PRN43246B

Job Title PS Health Care Assistant

Working Title Triage HCA / CNA

Career Progression Track UGR

Track Level

FLSA Code Nonexempt

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday – Friday, 8 : 00 AM to 5 : 15 PM (Start and end times may vary within this range). Regular and punctual attendance is required.

VP Area U of U Health - Academics

Department 00848 - Pediatric Administration

Location Other

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $18.13 to $23.48

Close Date 01 / 02 / 2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

Job Summary

The Department of Pediatrics at the University of Utah School of Medicine is seeking experienced Certified Nursing Assistants to join our Ambulatory Clinical Care operation. The ambulatory group consists of 12 pediatric subspecialty divisions and service lines.

This position provides assistive care to patients and their families. Triage incumbents facilitate the efficient delivery of patient care, support the professional role of the licensed staff, and provide support and assistance as directed by licensed staff in rendering basic healthcare to the patient. In this position, incumbents also assist with clerical functions as a multi-skilled auxiliary worker. Incumbents will support designated pediatric subspecialties, with opportunities to expand and work closely with multiple disciplines. The Triage team works from the University Pediatric Patient Access Center in downtown Salt Lake City. Incumbents must be willing and able to commute to this location.

This position is not responsible for direct patient clinical care. Primary functions include patient care coordination in a call center, separate from clinic locations. The primary job location is 200 S 250 E, Salt Lake City, UT.

The University of Utah offers a comprehensive benefits package including :

Excellent health care coverage at affordable rates (see the Summary Comparison for more information)

14.2% retirement contributions that vest immediately

Generous paid leave time

11 paid Holidays per year

50% tuition reduction for employees, spouses, and dependent children

Flex spending accounts

University provided basic employee life insurance coverage equal to a salary of up to $25,000

Variety of elective insurance coverage , including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.

Free transit on most UTA services

Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel

Professional development opportunities

Additional benefits information is available at

Additional amenities include a free membership to the onsite fitness center with state-of-the-art equipment; an outdoor patio / terrace featuring seating and outdoor games; and a variety of food truck services.

This position is full-time, 40 hours per week. Regular and punctual attendance is required.

Responsibilities

Essential Functions

Triage incoming calls, support patient care coordination by engaging with patients, families, clinical teams, and other stakeholders, conducting chart reviews, and problem-solving to address patient needs efficiently.

Alert care providers to significant changes in patient conditions or other critical information.

Place outbound calls, under physician direction, to relay results, reminders, and care instructions to patients and families.

Collaborate with healthcare providers and division nurses to ensure timely and appropriate coordination of patient care.

Process medication refill requests per division-specific protocol.

Assist providers and clinical staff with patient-related paperwork such as letters of medical necessity, DMV forms, school care plans, travel reimbursement forms, etc.

Deliver patient education as directed and in line with HCA / CNA training, guidelines, care process models, and clinical guidelines.

Partner closely with other members of the medical team to provide efficient, high quality ambulatory care to patients and their families.

Ensure strict adherence to patient privacy and confidentiality standards.

Actively participate in customer service efforts and quality improvement initiatives.

Comments

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

Work Environment and Level of Frequency typically required

Nearly Continuously : Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously : Sitting, hearing, listening, talking.

Often : Repetitive hand motion (such as typing), walking.

Seldom : Bending, reaching overhead.

The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient’s status and provide care as described in the department’s policies and procedures manual.

Minimum Qualifications

Required

Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.

Current certification as a Nursing Assistant with the State of Utah,or completion of first round of clinical and current enrollment in approved nursing education program or successful completion of RN program.

For those enrolled in a nursing program, incumbents have three months from completion of RN program to obtain an RN license. If an RN license is not obtained by the end of those three months, the incumbent must immediately obtain a current CNA .

Individuals in this job code with an RN license must also have a CNA certification if they remain in it longer than three months.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Preferences

Preferences

Proficiency in computer operations, including using Microsoft Office Suite (Word, Excel, Outlook, etc.).

Ability to navigate customer electronic medical record ( EMR ) software.

Strong typing and data entry skills with accuracy and speed.

Familiarity with email and online communication platforms (e.g., Slack, Teams, Zoom).

Experience handling multi-line phone systems and directing calls professionally.

Excellent verbal communication and customer service etiquette over the phone.

Ability to troubleshoot basic technical issues and assist in problem-solving.

Strong multitasking abilities : Skilled at documenting information accurately and efficiently while managing live phone conversations, ensuring real-time data entry without sacrificing call quality.

Ability to follow structured schedules and independently manage time and priorities.

Applicants will be screened according to preferences.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and / or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action / Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director / Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO / AA). More information, including the Director / Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at :

Online reports may be submitted at oeo.utah.edu

This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.