Customer Service Associate_Shift_2
JOB SUMMARY
Interacts with customers; gives information in response to inquiries about accounts, products, and services.
JOB RESPONSIBILITIES
- Takes care and settles customer complaints and special orders
- Answers customers’ questions regarding product or service and operations or maintenance
- Receives and processes orders, provides information concerning pricing, changes in service, nature of products and services is at a level of complexity that usually involves up to two years
- Talks with customers by phone to ensure the best service possible
- Interviews customers to obtain information and explain available services
- Investigates and corrects errors, following customer and company records
- Adjusts complaints concerning billing or services rendered
- Refers complaints of product or service needs with other departments as required to ensure customer service
QUALIFICATIONS
- High school diploma or the equivalent
- 1 years of experience and working knowledge of logistics and / or supply chain management as well as Inbound and Outbound warehouse processes
- Ability to work independently on multiple threads of work, possess strong analytical skills and be highly organized
- Must have a strong customer focus and be self-motivated
- Able to perform data analysis using Microsoft Excel, Word, Access and PowerPoint
Desirable Qualifications :
- Bachelor’s degree in logistics, accounting, engineering, business or finance
- Previous experience with warehouse management systems (preferably SAP)
- Background in warehousing, customer service, records accuracy or inventory management
- Excellent communication, analytical, interpersonal and leadership skills
PHYSICAL REQUIREMENTS
Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.
ADDITIONAL INFO
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