Sr Operations Admin

Job Title

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer's first line of contact for a variety of issues. Essential Functions Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering telephone. Reviews, researches, and / or enters data in various systems to support respective functional area. Compiles data and provides various regular and adhoc reports to management for review and determination. Serves as frontline customer service to receive, solve, and / or escalate customer inquiries and issues. Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and / or files for review. In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below :

Additional Quality Assurance / Loss Prevention Essential Functions :

• Supports ability for timely delivery and mitigates loss and damage by performing address searches / corrections through various sources and ensuring packages are in good condition for the customer.
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
• Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy.
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management.

Additional Linehaul Essential Functions :

Minimum Education : High School Diploma or GED required

Minimum Experience : Four (4) years customer service, clerical, or related experience required; experience in dock operations environment or distribution center setting preferred

Knowledge Skills and Abilities :

Job Conditions : Minimal travel required.