Tech Support - Helpdesk

We're looking for an experienced IT support specialist to join our growing team. You'll make sure any technical issues are resolved efficiently while providing an excellent customer experience. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If you're looking for a full-time opportunity with a growing local company, send in your resume today.

$45,000 - $55,000 yearly

• Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems
• Run security checks on all of our systems to ensure we are protected from cybersecurity threats
• Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently
• Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support
• Use strong communication skills to make clients feel comfortable with their technology
• Be a team player to provide the absolute best experience to end-users
• Work independently, leveraging effective time-management skills, while maintaining the ability to pivot as emergencies arise

• Top-notch customer service skills and driven to make our business succeed
• Skilled in communication, time management, and organization
• Expert-level Microsoft Office skills
• High school diploma or G.E.D. required, associate’s degree in information technology or computer science is a bonus
• 2+ years experience in a professional IT setting
• Able to create detailed documentation for all tickets and SOPs
• Ability to simplify complex topics for end-users with varying skill levels

Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT services, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!