Talent.com
Logistics Dispatcher
Logistics DispatcherRepublic Services • San Antonio, TX, US
No longer accepting applications
Logistics Dispatcher

Logistics Dispatcher

Republic Services • San Antonio, TX, US
14 hours ago
Job type
  • Full-time
Job description

Logistics Analyst

A Logistics Analyst is responsible for the coordination and oversight of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers. Additional responsibilities include the oversight of safety, customer experience, and productivity.

Principal Responsibilities :

  • Ensure compliance with all required safety policies and procedures.
  • Analyze daily route information and implement changes to daily routing to ensure efficient, proactive, and immediate improvements to route standardization, efficiency and accuracy using the internal routing platform.
  • Use routing system visibility and flexibility to analyze and respond to same day changes or next day planning for the service needs of our customers to ensure on-route efficiencies and improve route design by identifying patterns and improvement areas.
  • Ensure all routes are closed on time by verifying the data for accuracy and making the close route process durable.
  • Quickly and proactively evaluate and resolve problems that may arise while trucks and drivers are in transit.
  • Proactively manage driver safety and security of Company assets and provide direction to drivers.
  • Collect, interpret, and analyze various types of logistics data including inventory, asset reliability, and other route data to make decisions that increase overall routing accuracy.
  • Be in constant communication with drivers to evaluate route progress and make sure they have all necessary information.
  • Evaluate and escalate driver performance issues or concerns for resolution.
  • Understand route sequencing to drive efficiency.
  • Respond to missed pickups and service commitments by scheduling customers accordingly.
  • Evaluate and educate drivers regarding missed pickups and develop strategies to avoid any future missed pickup failures.
  • Create routes with maximized capacity and review loads per driver per day goals to maximize profitability.
  • Monitor daily routing activities and resolve issues to ensure pickup and delivery is on time. Evaluate and assess need for swing routes and verify all swing opportunities have been identified.
  • Analyze trends in swing percentage to identify improvement opportunities.
  • Ability to expect the unexpected and monitor and adjust today and tomorrow's plans throughout the day.
  • Understand daily disposal plans to help identify optimal disposal sites for each load to hold drivers accountable to adhering to the assigned disposal sites.
  • Meet to discuss disposal plans and recommendations with the Operations Manager and make updates if any intercompany or 3rd party changes occur.
  • Determine if service requests can be pulled forward to drive efficiency while also providing the best experience for our customers.
  • Perform other job-related duties as assigned.

Customer Experience :

  • Courteously interact with customers, as required.
  • Route design is the first defense against customer service issues, and non-compliance from both hours of service and weight compliance standpoint. Routes must be set up in a way that allows drivers to be safe, successful, and efficient.
  • Analyze and prioritize the promises that we make to customers to ensure that these customers are serviced, and our promises are kept.
  • Call Center communication must be updated daily. Continual assessments and communications are required to reduce missed pickups and improve the communication channel between the division and the customers.
  • Evaluate route issues that may cause delays and utilize the tools available to communicate to the impacted customers.
  • Continually review routing media to process service exceptions / general messages / extra services information in order to meet the customer's needs.
  • Ensure the highest level of customer satisfaction by adhering to and executing our universal service commitments.
  • Qualifications :

  • Analytical and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to work in a fast-paced environment with rapidly changing priorities.
  • Skillful with Microsoft Office Suite or similar software.
  • Ability to understand and execute time-sensitive tasks.
  • Experience in a customer-facing position.
  • Two years of prior experience working in a Dispatcher or similar leadership role preferred.
  • Rewarding Compensation and Benefits

    Eligible employees can elect to participate in :

  • Comprehensive medical benefits coverage, dental plans and vision coverage.
  • Health care and dependent care spending accounts.
  • Short- and long-term disability.
  • Life insurance and accidental death & dismemberment insurance.
  • Employee and Family Assistance Program (EAP).
  • Employee discount programs.
  • Retirement plan with a generous company match.
  • Employee Stock Purchase Plan (ESPP).
  • EEO STATEMENT : Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

    Create a job alert for this search

    Dispatcher • San Antonio, TX, US

    Related jobs
    HVACR Service Dispatcher

    HVACR Service Dispatcher

    Straight Cool Mechanical • San Antonio, TX, US
    Full-time
    Straight Cool Mechanical is a primarily commercial HVAC service company that works for many of the large retail locations and malls in South Texas. We are looking for an experienced admin / dispatcher...Show more
    Last updated: 30+ days ago • Promoted
    Dispatcher

    Dispatcher

    TradeJobsWorkForce • 78270 San Antonio, TX, US
    Full-time
    Receive and answer emergency and non-emergency calls Record all the calls Proactively address problems and suggest solutions Receive and dispatch orders Assess situation and prioritize calls Overse...Show more
    Last updated: 30+ days ago • Promoted
    Dispatcher

    Dispatcher

    Pel-State Services • San Antonio, TX, US
    Full-time
    PEL-STATE SERVICES IS LOOKING TO ADD A DISPATCHER TO OUR GROWING TEAM IN SAN ANTONIO! THIS IS A GREAT OPPORTUNITY FOR AN EXPERIENCED DISPATCHER TO JOIN A LEADER IN THE FUEL DISTRIBUTION INDUSTRY.Th...Show more
    Last updated: 30+ days ago • Promoted
    Dispatcher

    Dispatcher

    Star Shuttle & Charter • San Antonio, TX, US
    Full-time
    About Star Shuttle & Charter.Star Shuttle & Charter is a family-owned transportation company proudly serving Texas for over 30 years. We provide charter, shuttle, and scheduled services for ...Show more
    Last updated: 30+ days ago • Promoted
    Logistics Manager

    Logistics Manager

    U.S. Navy • San Antonio, TX, US
    Full-time +1
    To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.In this field, your efforts are critical in delivering what the Navy needs for mission success.Youll always be t...Show more
    Last updated: 2 days ago • Promoted
    Dispatcher - Earn Up to $37 / hr

    Dispatcher - Earn Up to $37 / hr

    TradeJobsWorkforce • 78288 San Antonio, TX, US
    Full-time
    Compensation is negotiable and based on experience Flexible hours and work benefits What will you be doing? Takes client calls and communicates to our chauffeurs Assures scheduled trips are comp...Show more
    Last updated: 30+ days ago • Promoted
    Dispatcher / Office assistance

    Dispatcher / Office assistance

    CHUCKS TRANSPORT INCORPORATED • Schertz, TX, US
    Full-time
    We are seeking a detail-oriented and proactive, team player to join our team.The ideal candidate will play a crucial role in supporting daily operations, ensuring efficient communication, and assis...Show more
    Last updated: 30+ days ago • Promoted
    DISPATCHER

    DISPATCHER

    LYDIA SECURITY MONITORING INC • San Antonio, TX, US
    Full-time
    Dispatch the authorities (PD / FD / MD).Resolve customer issues or concerns.Clear, articulate, and professional telephone voice and etiquette. Excellent customer service skills.High school diploma / equ...Show more
    Last updated: 30+ days ago • Promoted
    Emergency Dispatcher

    Emergency Dispatcher

    City of Helotes • Helotes, TX, US
    Full-time
    Future / General Interest Opening : Collection of.Responsible for performing technical radio communications involving the deployment of police, fire, public works, animal control, code enforcement, an...Show more
    Last updated: 30+ days ago • Promoted
    Dispatcher

    Dispatcher

    TradeJobsWorkforce • 78237 San Antonio, TX, US
    Full-time
    Compensation is negotiable and based on experience Flexible hours and work benefits What will you be doing? Takes client calls and communicates to our chauffeurs Assures scheduled trips are comp...Show more
    Last updated: 30+ days ago • Promoted
    Dispatcher

    Dispatcher

    ARS-Rescue Rooter • San Antonio, TX, US
    Full-time
    ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services, with 7,000+ team members and over 45 years of experience. We currently have an excellent opportunity ...Show more
    Last updated: 10 hours ago • Promoted • New!
    Logistics Driver

    Logistics Driver

    TradeJobsWorkforce • 78229 San Antonio, TX, US
    Full-time
    As a Logistics Driver, you will be responsible for delivering products and ensuring timely service, including : deliver products to customers in a safe and timely manner. Duties and responsibilities ...Show more
    Last updated: 30+ days ago • Promoted
    Radio Dispatcher

    Radio Dispatcher

    TradeJobsWorkforce • 78255 San Antonio, TX, US
    Full-time
    Compensation is negotiable and based on experience Flexible hours and work benefits What will you be doing? Takes client calls and communicates to our chauffeurs Assures scheduled trips are comp...Show more
    Last updated: 30+ days ago • Promoted
    Dispatcher

    Dispatcher

    Global Evangelism Inc • San Antonio, TX, US
    Full-time
    The Dispatcher serves as the central communication hub for the organization’s security operations.This role is responsible for monitoring security camera feeds, managing the emergency notific...Show more
    Last updated: 30+ days ago • Promoted
    HVAC Dispatcher

    HVAC Dispatcher

    Lane Valente Industries • San Antonio, TX, US
    Full-time
    Leading International construction and facility maintenance company with offices throughout the U.We have a strong in-house group of field technicians that services top U.We are always looking for ...Show more
    Last updated: 30+ days ago • Promoted
    Dispatcher

    Dispatcher

    IES Residential, Inc. • San Antonio, TX, US
    Full-time
    HVAC, solar, and cable solutions providers for single-family homes and multi-family complexes since 1973.We provide comprehensive integrated solutions that light up our world.IES is a national prov...Show more
    Last updated: 30+ days ago • Promoted
    Dispatcher

    Dispatcher

    Elmer's Home Services • San Antonio, TX, US
    Full-time
    We Are Elmer's Home Services,.Serving San Antonio, Houston, and Dallas Areas Since 2004.Elmer's Home Services, we proudly serve San Antonio, Houston, and the Dallas-Fort Worth Metroplex wit...Show more
    Last updated: 4 days ago • Promoted
    Dispatcher (Part-Time)

    Dispatcher (Part-Time)

    Global Evangelism Inc • San Antonio, TX, US
    Part-time
    The Dispatcher serves as the central communication hub for the organization’s security operations.This role is responsible for monitoring security camera feeds, managing the emergency notific...Show more
    Last updated: 30+ days ago • Promoted