Tier 2 Customer Care Agent (CONTRACT) - Bilingual (English / Spanish)

Tier 2 Customer Care Agent (Contract) - Bilingual (English / Spanish)

Fubo is currently seeking a bi-lingual (Spanish and English) Customer Care representative to deliver world-class support and build customer satisfaction and loyalty by handling all inquiries regarding Fubo's service and customer subscriptions over the phone and online (via email and social media). We need a resourceful and attentive individual who can best use all their tools and technologies to help resolve customer service issues. The ideal candidate will be expected to complete ongoing training to stay abreast of product, service, policy changes, and technical issues relevant to our users.

The candidate will also provide effective and timely resolution of a range of customer inquiries from billing, technical, and social media and should strive for a one-call resolution of customer issues.

Education and Technical Requirements :

• High school diploma or GED equivalent
• Ability to speak, read, and write professionally in both English and Spanish
• Experience handling advanced customer care contact contacts escalation from Tier 1 agents
• Experience with social media platforms, managing posts, and engagement.
• Excellent interpersonal skills
• Ability to identify and meet customer's needs and requirements
• Exceptional phone and customer service skills
• Punctual, regular, and consistent attendance is required

Knowledge, Skills, and Abilities :

Other Requirements :