Remote Support Desk Manager

Our client is seeking a highly motivated and experienced Remote Service Desk Manager to lead and support a growing team of technical support professionals. This individual will bring strong leadership skills grounded in a solid technical foundation, ensuring top-tier service delivery, continuous improvement, and seamless user experiences across multiple clients.

Remote Service Desk Manager's Responsibilities and Duties

• Manage the daily operations of the remote service desk, overseeing incident resolution, escalations, and client communications
• Provide mentorship and direction to service desk team members, fostering growth and accountability
• Optimize workflows and performance metrics using tools like ServiceNow
• Collaborate with technical leadership to identify areas for improvement and implement best practices
• Maintain and support environments leveraging O365, Azure, and Active Directory
• Ensure SLAs and KPIs are consistently met or exceeded
• Leverage emerging technologies, including AI tools such as Amelia, to enhance support efficiency and automation

Remote Service Desk Manager's Qualifications and Skills

RightClick is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship or any other characteristic protected by law.