Workforce Management

Position Details : Position : Business Execution Consultant 2 Industry : Banking / Financial Services Job duration : 12 Months (Possible Extension) Location : West Des Moines, IA 50266, USA (Hybrid) Description : Experience with Alvaria and Verint Workforce Management platforms, including scheduling, forecasting and configuration management.

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

Ability to manage dual-platform deployments and support CCaaS migration efforts.

Proficiency in user management, work queues, activity codes, skills assignment, scheduling.

Strong analytical skills for building and interpreting forecasts using historical contact volume and handle time data.

Experience with work queue forecasting and scheduling.

Ability to generate project schedules for non-volume-driven work.

Skilled in capacity planning, intraday management, and contingency modeling.

Comfortable presenting to all levels including senior managers and directors, translating technical insights into business impact.

Lead bi-weekly business readouts and delivers actionable insights to leadership.

Coordinates with cross-functional teams including Finance, Ops Leadership, and Technology.

Experience in application testing, system configuration, and defect tracking for workforce platforms.

Ability to manage custom report development, activity code creation, and hierarchy management.

Skilled in building dashboards, performance scorecards, and presentation decks for executive consumption.

Proficient in Excel, PowerPoint, and data visualization tools for workforce analytics.

Demonstrated ability to lead workforce optimization initiatives including shift bidding, schedule auctions, and outsourcer scheduling.

Experience in system administration, telephony queue management, and real-time adjustments.

Proven track record in process improvement, compliance alignment, and resource utilization optimization.

Pay : $45-$48 / hr Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking / public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually

• AS Applicable)