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Online Customer Support Agent

Online Customer Support Agent

TurboTaxPeoria, Illinois
30+ days ago
Job type
  • Full-time
Job description

Role Highlights :

  • Get paid $18.50 per hour¹ + $310 Certification bonus
  • 5.00 per hour Turbo Bonus Boost : Enjoy the bonus from April 9th through 15th
  • Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday
  • Fast 20 hour Certification
  • TurboTax is looking 2000+ people
  • No tax experience required

More about the role :

  • As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We’ll give you amazing continuous support for everything.
  • Get paid $18.50 per hour¹
  • 5.00 per hour Turbo Bonus Boost : Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify²
  • Earn a $310 Bonus Just for Participating in getting certified as a TurboTax Product Expert³
  • Certification takes place over 3 days
  • Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴
  • Minimum 30 hours per week required, want to work more? Go for it!¹
  • You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate

    • Required Experience & Skills

    To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following :

  • This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
  • Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
  • The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
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    Customer Support Agent • Peoria, Illinois