Clinical Informatics Specialist (Onsite)

Job Description

Job Description

Clinical Informatics Specialist

Location : Onsite at our Corporate Office – Wilmington, NC

(This is not a remote position)

Schedule : Full-time, 40+ hours per week, Monday–Friday with occasional light travel as needed.

What You’ll Be Doing

Serving as Tier 2 support for our clinical applications, ensuring issues are resolved quickly and efficiently.

Acting as a project lead for clinical application initiatives—keeping tasks on track and deadlines met.

Collaborating with clinicians, IT, and other departments to fine-tune workflows and create solutions that make life easier for end users.

Supporting and maintaining our EMR workflows, templates, and documentation tools to align with hospice, palliative, and dementia care best practices.

Participating in the full project lifecycle—planning, documenting, testing, go-live, and post-implementation review.

Monitoring data exchange and system integration for smooth interoperability.

Staying ahead of compliance needs by following established documentation and regulatory standards.

Gathering feedback, analyzing data, and identifying opportunities to improve clinical workflows.

Providing top-notch customer service to our end users—clear communication, quick resolutions, and a positive attitude.

Keeping work organized and on schedule, with proactive updates on progress or issues.

What We’re Looking For

Education : Bachelor’s degree in Health Informatics, Health Information Management, Computer Science, or related field (Master’s degree is a plus).

Experience : 2–5 years in healthcare informatics, clinical systems support, or healthcare IT—Netsmart HomeCare experience is a bonus.

Tech Skills : Proficiency with clinical applications, Microsoft Office Suite, and healthcare IT tools.

Knowledge : Familiarity with healthcare regulations, accreditation standards, and medical terminology.

People Skills : Strong communicator who can translate technical concepts into plain language, with a customer-focused mindset.

Bonus Points : Healthcare informatics certification (CPHIMS, CHDA, or equivalent)—or the willingness to work toward one.