Vice President, Account Management

ABOUT MAGELLAN JETS :

Founded in 2008 and now one of the largest private aviation providers, Quincy, MA-based Magellan Jets is a premier provider of private aviation solutions, offering a comprehensive range of Jet Card ownership, On-Demand Charter, and Aircraft Sales and Management. With a focus on personalized service, Magellan Jets is dedicated to delivering customized and unparalleled flying experiences to its Private Clients worldwide. Magellan Jets and its FAA-certificated Flight Operations team lead one of the industry's most comprehensive safety management systems and protocols providing peace of mind to the most discerning travelers.

POSITION SUMMARY :

The Vice President, Account Management will lead Magellan Jets' client retention, renewal, and growth strategy across its Jet Card portfolio. This senior commercial role focuses on nurturing long-term relationships with existing Jet Card Members-driving renewals, increasing client lifetime value, expanding wallet share, and generating qualified referrals.

Serving as the strategic bridge between the Sales team and Client Experience team this leader is accountable for ensuring that every Jet Card client receives measurable value, proactive partnership, and exceptional service at every stage of their membership. Success is defined by strong renewal performance, accelerated renewal timing, increased upsell revenue, and a thriving referral pipeline that converts to new business.

ESSENTIAL FUNCTIONS :

As a Vice President, Account Management, you'll be responsible for :

• Lead Jet Card renewal and retention strategies to maximize renewal percentages and client lifetime value
• Review Jet Card Owner accounts to develop pricing and program strategies that drive renewals and profitability.
• Identify and execute upsell and cross-sell opportunities through analysis of flight activity, client needs, and program utilization.
• Partner with Private Aviation Advisors (PAAs) to jointly manage client relationships and coordinate renewal strategy and execution
• Collaborate with the Guest Experience Team to ensure proactive communication, seamless service delivery, and issue resolution that impacts client satisfaction
• Design and implement structured client engagement cadences, including renewal checkpoints and milestone touchpoints, supported by Salesforce automation
• Own and optimize the client referral program, monitoring referral generation, conversion, and attribution while promoting client advocacy
• Develop data-driven dashboards and reports to track renewal rates, upsell performance, and referral activity
• Provide strategic insights and forecasting to the Chief Commercial Officer on renewal trends, client sentiment, and improvement opportunities
• Partner cross-functionally with Sales, Marketing, and Operations to align retention and renewal strategies with company growth goals

COMPETENCIES : Knowledge :

Skills :

Abilities :

MANAGEMENT RESPONSIBILITIES :

This position is an individual contributor role and does not have any direct management responsibilities.

WORK ENVIRONMENT :

PHYSICAL DEMANDS :

POSITION TYPE AND EXPECTED HOURS OF WORK :

This is a Full-Time, Exempt position.

TRAVEL :

This role involves approximately 20-30% travel to engage with clients, strengthen strategic relationships, lead renewal initiatives, and collaborate with teams across markets and company events

ADDITIONAL ELIGIBILITY QUALIFICATIONS :

N / A

AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYMENT OPPORTUNITY (AAP / EEO) STATEMENT :

Magellan Jets is an equal opportunity employer and is committed to diversity in its workforce. We consider all qualified applicants without regard to race, color, national origin, gender, age, disability, or veteran status, in accordance with applicable law.

OTHER DUTIES :

This job description is intended to provide an overview of the scope of the Vice President, Account Management position. It is not an exhaustive list of responsibilities or skills required. Magellan Jets reserves the right to amend this description at any time based on business needs and priorities.

BENEFITS :

At Magellan Jets, we value the well-being of our team and are proud to provide a robust benefits package for all full-time, exempt employees.

Health & Wellness Benefits :

Financial & Retirement Benefits :

This is a commission-based sales position offering a competitive annual base salary of $110,000-$120,000, with total earnings potential exceeding $180,000 through performance-based incentives tied to renewals, upsells, and referrals. Compensation growth is driven by client retention and overall sales performance. Total compensation varies based on quota achievement, experience, and location, with eligibility for Magellan Jets' comprehensive benefits package

OUR CORE VALUES :

We believe the foundation of exceptional service begins with the best people in the business that see each interaction as an opportunity to grow a relationship. Our internal culture is felt externally by our private clients because of our alignment on our core values across the business,

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Magellan Jets, please go directly to our Careers Page : Magellan Jets will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Magellan Jets will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Magellan Jets Talent and People Operations professionals will only be sent from @magellanjets.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.