AGENT - FRONT OFFICE

Agent - Front Office

Location : Las Vegas, Nevada, US

Position Overview :

The primary responsibility of the Agent - Front Office is to provide unmatched guest service during the check-in and check-out process, registering guests, rendering bills, and receiving cash and credit payments. The Agent - Front Office is also responsible for assisting guests with questions, directions, miscellaneous information and resolving guest disputes in a professional manner while maintaining service standards in order to enhance the overall guest experience. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.

Essential Duties & Responsibilities :

• Maintains positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
• Obtains assigned bank and ensures accuracy of contracted monies.
• Checks guests in and out, in a speedy, efficient and friendly manner according to Front Office Service Standards.
• Maintains confidentiality of guest information and pertinent hotel data.
• Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
• Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
• Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
• Provide a service or assistance to meet the needs of a guest, client or customer.
• Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
• Comply with policies and procedures of the department or section in order to complete service satisfactorily.
• Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities :

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.

Minimum Qualifications :

Physical Requirements :