UX Researcher

Company Description

Nearmap is the Australian-founded, global tech pioneer innovating the location intelligence game. Customers rely on Nearmap for consistent, reliable, high-resolution imagery, insights, and answers to create meaningful change in the world and propel industries forward. Harnessing its own patented camera systems, imagery capture, AI, geospatial tools, and advanced SaaS platforms, Nearmap stands as the definitive source of truth that shapes the livable world.

Job Description

As a researcher in the Nearmap Design team, you will play a critical role in delivering high-quality user experiences to Nearmap customers. You will help the team deepen their understanding of customers' contexts, motivations, goals, and behaviors. Using a mixed-methods research approach, you will translate evidence-based insights into accessible and actionable stories that inspire the design team to ideate and solve customer problems innovatively. Reporting to the Principal UX Researcher, this remote, full-time permanent position is based in the United States. As a customer advocate, you will inspire change across teams by building empathy through research and delivering excellent user experiences across Nearmap products and services.

Key Responsibilities

Research process and delivery

• Leads strategic user research initiatives across the product development lifecycle, ensuring delivery of exceptional user experiences from discovery through post-launch evaluation.
• Designs and executes mixed-method research studies to uncover deep customer insights that drive both tactical improvements and strategic design and product direction.
• Partners with cross-functional teams to refine research questions that address both immediate needs and long-term experience goals.
• Manages participant recruitment to ensure diverse, representative sampling for high-quality insights.
• Transforms complex research findings into clear, actionable insights that enable stakeholders to make informed decisions that elevate the user experience.
• Crafts compelling research narratives and presentations that inspire teams to deliver premium user experiences.
• Continuously refines research approach by soliciting feedback on methodology, plans, and insights to ensure maximum impact on user experience.

Research excellence

Quality of user experience

Qualifications

Experience

Skills

Personal Attributes

Tertiary Qualifications

Additional Information

Some of our benefits

Nearmap takes a holistic approach to our employees' emotional, physical and financial wellness. Some of our current benefits include :

Working at Nearmap

We move fast and work smart; often wearing multiple hats. We adapted to remote working with ease and are continually looking at ways to improve. We're proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.

If you can see yourself working at Nearmap and feel you have the right level of experience, we invite you to get in touch.

Watch some of our videos and find out more about what a day in the life at Nearmap looks like.

To hear an interview with Brett Tully, Director of AI Output Systems on the Super Data Science podcast, click this link :

Mapscaping podcast :

Read the product documentation for Nearmap AI : +AI

Thanks, but we got this! Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location or address. Nearmap is not responsible for any fees related to unsolicited resumes.