Director of Operations - Bruceton Ag

The Director of Operations oversees all operational aspects of the entire portfolio of stores.

Essential Duties and Responsibilities

• Drive Sales and Profits :
• Challenging Store Teams to drive top line sales, margin, and deliver operational metrics.
• Partner with Store Managers to develop solutions for business related issues and opportunities.
• Verify the execution of merchandising initiatives.
• Ensure effective expense control, labor spend, and Profit / Loss management.
• Protect company assets and help stores reduce shrink by adhering to loss prevention standards.
• Build the team :
• Recruit and hire Store Managers.
• Support store level hiring / staffing decisions and retention.
• Verify and participate in training, development, and coaching.
• Build and maintain an effective succession plan for the organization.
• Write and deliver Store Manager performance reviews and counseling.
• Maintain a safe and productive work environment.
• Lead execution of company standards :
• Ensure compliance to inventory management.
• Validate pricing accuracy and promotional activities.
• Verify Loss Prevention and procedural audit compliance.
• Support continuous improvement activities throughout the organization.
• Goal setting and promoting customer loyalty :
• Handle and resolve customer complaints / issue, assure customer leaves store having had a positive shopping experience.
• Analyze reporting to identify and overcome customer satisfaction opportunities.
• Observe and coach customer engagement.

Required Qualifications

Experience : Minimum of 5 years retail leadership experience required. Multi-unit retail store management experience preferred.

Preferred knowledge, skills or abilities

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities.

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