Senior Client Service Analyst

Nasdaq Senior Analyst

When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

This is a permanent full-time role based in Atlanta, Georgia following a hybrid work model setup (at least 3 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive great benefits, including an employee stock purchase plan, equity grant, retirement plan, annual bonus, subscription to e-learning platforms, fitness, wellness and more.

Nasdaq eVestment, a leading fintech firm, seeks a Senior Analyst to support our global client base for Analytics and data-driven solutions. You'll assist clients via phone, email, and live chat with portfolio analysis, asset flows, and regression-based modeling. The role involves both basic support and complex analysis, serving investment consultants, asset managers, and asset owners.

New hires undergo a comprehensive 12-week onboarding program, learning the eVestment Analytics platform, client landscape, and essential tools like Salesforce and JIRA.

Responsibilities include :

• Review and analyze institutional investment manager data submitted and distributed via the company's website.
• Create and maintain user guides, leading ad-hoc client training sessions, and supporting new client implementations using various technologies.
• Build and nurture strong client relationships to meet service expectations and act as a technical liaison to resolve issues, ensuring that SLA's (service level agreements) and KPI's (key performance indicators) are met.
• Assist with ongoing client service initiatives and collaborate with internal teams to implement system enhancements.
• Serve as a resource for complex technical issues and advanced client inquiries, supporting junior analysts.
• Lead onboarding and development of new hires and junior analysts.
• Contribute ideas and solutions to improve internal processes and client experiences.
• Lead team and company-wide projects related to client service initiatives. These responsibilities emphasize a blend of client interaction, data management, training, and leadership within a collaborative team environment.
• Promotes Nasdaq products to generate revenue from vendors and subscribers.

We expect candidates to have :

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and / or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.