Service Technician
GENERAL PURPOSE
Under general direction, this person will respond to calls for routine and complex packaging equipment installation, maintenance and repair needs by Piedmont National customers and sales personnel, performing such functions that will result in the successful completion of the tasks assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned and are subject to change at any time due to reasonable accommodation or other reasons.
- Perform installations of new and used equipment to the satisfaction of the customer and conduct training sessions with customer personnel in the proper operation and maintenance of the equipment installed.
- Accomplish repairs to customer owned equipment when called upon to do so in a timely manner.
- Evaluate technical problems both in person and over the phone and determine proper technique and materials necessary to solve the problem.
- Identify and locate the parts needed for repairs and either purchase them locally or order them as required.
- Fully complete, properly execute and promptly submit Service Order forms (Service Tickets) to insure proper billing of all installation and service calls.
- Make joint calls with sales personnel and assist in present and future sales opportunities.
- Perform repairs and refurbishments to stock equipment as required by the Technical Service Manager.
PERIPHERAL DUTIES
- General office activities, such as answering the phone, copying, records maintenance and word processing.
- Cold call and telemarket for new business.
- General warehouse and office housekeeping.
DESIRED MINIMUM QUALIFICATIONS
Education and Experience
Associate’s Degree, with a minimum of 5 years experience in this or related field.
Necessary Knowledge, Skills and Abilities :
- General mechanical and electrical knowledge in the design and operations of packaging machinery.
- Ability to identify and solve mechanical and electrical problems quickly.
- Ability to work independently and to communicate effectively. -1-
- Ability to perform heavy manual tasks under varying and some times uncomfortable environmental conditions including the ability to lift up to 75 pounds.
- Ability to establish and maintain effective relationships with customers, employees, supervisors, other departments, and the general public.
- Computer literate with the ability to interface with equipment PLCs.
- Ability to drive stick shift box truck approximately 26 feet long.
Field Service Technician - Electrical 1
Our 16,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service. Our 16,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service. This positio...
Auto Mechanic, Service Manager or Service Technician - French speaking only
Are you an auto mechanic, dealership service manager, service technician, a recent grad with auto mechanics education, and/or someone who has a love and passion for all things auto? The Mechanical Claims Specialist (MCS) role at Ally is perfect for those who love working with cars but are tired of t...
Toyota Master Service Technician
Hiring an experienced Master Certified Toyota Technician. We've been continuing to grow, while holding true to our values of professionalism, positivity, teamwork and honesty! We strive to make our employees happy, resulting in long-term employee retention! We have technicians that have been here ...
Field Service Lift Truck Technician/Mechanic
The Technician will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner. Works as a helper in field service with experienced Technician as required. The Technician is responsible for performing jobs involving ser...
Heavy Equipment / Diesel Service Technician
Provide technical service to heavy and industrial equipment. Read service order, diagnose and troubleshoot unit to resolve malfunction and plan work procedures. Properly complete the service and/or repairs assigned by supervisor. Ensure customer's equipment are returned as clean as they were prior t...
Commercial Service Technician- Montgomery
Your Role as a Field Service Technician:. As a Field Service Technician with REMCO, you'll be the expert troubleshooter, diagnosing, and repairing commercial Hot-side and Refrigeration equipment directly at our valued customer locations. An effective Service Technician at REMCO has the ability to:. ...
Senior Field Service Technician/Mechanic
Seize the Opportunity: Become a Senior Field Service Technician!. Senior Field Service Technician. Company service van and fuel card. ...
ABA Behavioral Technician - Home Based
At Key Autism Services, all the autism treatment services we provide are guided by a common philosophy about the role of the family in a child's development. Are you searching for a rewarding experience helping children and families reach their goals and full potential? If you are passionate about i...
GM Master Service Technician
This individual will maintain, inspect, and repair vehicles within the service bay and provide accurate information to the service manager and service advisors, concerning vehicles that are processed through the company for business purposes. Demonstrates knowledge in the area of service for automot...
Technician, Home Services
Note: This is a brief description of the Technician, Home Services responsibilities and is not limited to those described herein. Will install, test, turn up and troubleshoot home services in residential environments. Installing and servicing IPTV, high speed data and voice services. Provide prompt,...