Sr Analyst Client Services and Readiness

Description

About the Role :

As a Senior Analyst Client Services and Readiness , you’ll manage high-impact customer relationships, ensuring seamless integration into our markets and operations. You’ll collaborate across departments to resolve technical issues, interpret data, and drive customer-focused solutions. Your ability to communicate clearly, think critically, and lead with empathy will be essential to your success.

Key Responsibilities :

Lead customer onboarding and act as their internal advocate.

Solve complex technical inquiries related to markets, operations, and planning.

Analyze data using advanced tools and translate insights into actionable strategies.

Build and maintain strong internal and external relationships.

Proactively engage customers on policy updates, FERC orders, and organizational changes.

Represent the organization with professionalism and emotional intelligence.

Required Skills & Experience :

Strong knowledge of FERC, NERC, BPM, Tariff, and SOC 1 requirements (preferred)

Proficiency in CRM systems (MS Dynamics preferred), Power BI, DocuSign, and Microsoft Excel (pivot tables / macros).

Excellent time management, project coordination, and analytical skills.

Familiarity with RTO models and energy market operations (preferred)

Appropriate level will be determined based upon experience and knowledge.

MISO manages the electricity superhighway in the Central U.S. Through use of groundbreaking research and advanced technology, our highly skilled employees ensure power flows reliably to 45 million Americans. Operating the electricity grid, running a robust energy market, planning for a bright future – it’s what our immensely talented and dedicated team does every day.

The base salary compensation range being offered for this role is $90,000-$115,000 USD annually. Base salary range for this position is included in accordance with requirements of various state / local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education / professional certifications, and qualifications / experience.

Position is also eligible for an annual bonus if individual performance and company objectives are met. At MISO we offer a comprehensive benefits package, including 401k, vacation, sick and safe time, available on your first day of employment.

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Qualifications

Education

Preferred

Bachelors or better in Business Administration

Bachelors or better in Engineering

Bachelors or better in Computer Science

Experience

Required

• 4 years : customer relationship management

Preferred

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights () notice from the Department of Labor.