Front Desk / Night Audit - Franchise

Front Desk Agent

The Front Desk Agent is responsible for greeting guests, processing check in and check outs, answers questions and resolve guest issues while compliance with policies and procedures. Night Audit is responsible for hotel operations during overnight shift hours, focusing on Front Office, night audit and hotel safety / security.

Essential Functions

To perform this job successfully an individual must be able to performs all essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manages front desk operations : Checks-in / checks-out guests
• Monitors room availability
• Accurately manages phone and online reservations
• Answers phone calls using proper telephone etiquette
• Keeps accurate accounts of cash, checks and credit transactions
• Audits, balances, and reports all business transactions of the day
• Responds to guest requests and complaints in a professional and courteous manner
• Maintains cleanliness of lobby throughout the night
• Performs security walks on regular basis inside the hotel
• Sets up breakfast for the morning
• Act as Manager on Duty for the hotel in the absence of the General Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise
• Always maintain a professional and high-quality service-oriented environment
• Has knowledge of emergency procedures and implementation of procedures
• Inform General Manager and leave appropriate notes for front desk staff about all overnight activities, group, and VIP arrivals as well as special requests and repeat guests

Work Experience

Position Type / Expected Hours of Work

Must be able to work weekends and holidays.

Required Experience

Previous Hotel Front Office experience preferred.

Customer Service experience preferred.

An operational knowledge and proficiency in Front Office Systems and Microsoft Office suite (Word, Excel, PowerPoint).

Proficient in English.

Preferred Education

High school diploma or GED diploma preferred.

Additional Eligibility Qualifications

Must be bilingual (English and Spanish).

Benefits

Medical, Dental and Vision benefits, 401K Retirement program.

Disclaimer

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.