Strategic Enterprise Account Executive

Strategic Enterprise Account Executive

Zendesk is a leading customer experience software company dedicated to improving how businesses engage with their customers. Our innovative platform helps organizations deliver seamless support and build lasting relationships. Join us to be part of a dynamic team shaping the future of customer service.

Position Overview

As a Strategic Enterprise Account Executive at Zendesk, you will be responsible for driving revenue growth by identifying, developing, and closing new business opportunities within strategic enterprise accounts. There will be a key focus on AI. You will also be responsible for closing new business from a list of prospects. You will build strong, trusted relationships with key stakeholders, understand their challenges, and tailor Zendesk solutions to meet their complex business needs. This is a high-impact role requiring a strategic mindset, deep industry knowledge, and exceptional sales acumen.

Key Responsibilities

• Develop and execute strategic sales plans to achieve or exceed quota within assigned enterprise territories.
• Identify and engage with senior executives and key decision-makers to understand their business objectives and challenges.
• Present, negotiate, and close complex deals that deliver customer value and Zendesk revenue objectives.
• Collaborate cross-functionally with Customer Success, Solutions Engineering, Marketing, and Product teams to drive customer satisfaction and expansion.
• Maintain a robust AI sales pipeline and provide accurate forecasts to management.
• Stay informed on industry trends, competitive landscape, and Zendesk product offerings to position Zendesk as the preferred customer experience solution.
• Represent Zendesk at industry events, conferences, and client meetings to build brand awareness and relationships.

Qualifications

Why Zendesk?