Bilingual Customer Service Representative

A company is looking for a Bilingual English and Spanish Customer Service Representative.

Key Responsibilities

Answer 50-70 incoming phone calls daily and determine customer assistance needs

Document customer information and assist with appointment scheduling by contacting care providers

Research complex issues and collaborate with support resources to resolve customer inquiries

Required Qualifications

High School Diploma / GED

Must be 18 years of age or older

1+ years of customer service experience

Bilingual fluency in English and Spanish

Familiarity with computer and Windows PC applications