Customer Service Representative Remote

Summary :

A customer service representative is the key information interface between customers and the resources from manufacturers, outside salespeople and internal departments to provide service and deliver products that exceeds customer expectations.

Duties and Responsibilities :

Success and bonuses are earned through these key tasks :

Accurate and proactive customer communication surrounding order entry, products, pricing, availability, shipping and delivery dates.

Management of work queues to meet KPIs in answering phones and completing phone and email tickets,

Completing assignments from customers, salespeople and company leadership.

Assisting the sales team, especially with pricing, quotes, paperwork, customer communications, and followup.

Complete continuing education training each month to increase knowledge of products and best practices.

Through a passionate and professional execution of those four key tasks, a customer service agent will gain the respect and trust of customers and outside sales representatives. This trust will allow you to guide the customer through manufacturer processes and become easier to do business with over time. This Ease of Doing Business goal will increase sales and raise the standing of the company in the industry. It starts with you.

Salary / Compensation : $36.00 - $41.00 per hour

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