Customer Service Rep II

Customer Service Rep II

This position is responsible for the complete handling of customer orders and answers technical questions. Primary duties include fulfilling promises made to customers 100% of the time or notifying them of changes, proactively tracking customer orders to ensure on-time shipping, handling arrangements for shipment of product, answering phones providing feedback to customers as requested, tech line phone support including quality control follow up, working with material and production groups as needed to alert customers of potential backorders, ability to learn products, multiple systems and customer portals, maintaining accurate work instructions as customer requirements or processes change, and other duties as assigned.

Qualifications include customer service skills developed through formal training or work experience, working within established procedures and guidelines with limited ability to modify methods and approach, working under moderate supervision, general automotive parts experience, ability to handle complaints regarding unpleasant situations or conflicts, proficiency in Microsoft Office and familiarity with Google Docs, ERP / MRP experience in a manufacturing environment desired, physical requirement to properly lift, pack, stack and wrap up 20 pounds on a regular basis, and working conditions that require standing, walking, using hands to touch, grasp, handle and feel items with a usually moderate noise level.

Education / Experience : High School Diploma or Equivalent, customer service experience desired, and experience working in a manufacturing environment desired.