Customer Service Representative

Job Description

Job Description

We are collaborating with a purpose-driven organization committed to boosting communities by supplying network connectivity to vital local hubs, such as non-profits, educational facilities, public libraries, and health providers to find an organized and capable Customer Service Representative .

The Customer Service Representative will be an exceptionally precise and results-focused person reporting directly to the Client Relations Supervisor. This position is accountable for delivering premium customer support with the utmost professionalism in every exchange.

Compensation : $20-21 per hour

Key Responsibilities of the Customer Service Representative :

Handle customer questions and service difficulties across all contact channels, including incoming calls, electronic mail, and live chat queries.

Triage all incoming service requests before directing them to the relevant internal teams.

Maintain current, expert knowledge of all offerings and initiatives to thoroughly assess client records and support history.

Deliver quick and clear resolutions that perfectly fit client requirements, including processing service extensions, equipment exchanges (under warranty), and financial returns.

Record every client interaction precisely in Salesforce, following established internal protocols.

Communicate and coordinate effectively with diverse departments as required.

Demonstrate personal excellence, holding oneself responsible for guaranteeing all assignments / cases are finished quickly and resolved to the client's total satisfaction.

Show strong conflict resolution judgment to assess if an issue requires elevation to Senior Support Staff or the Client Relations Supervisor.

Qualifications of the Customer Service Representative :

1–3 years of professional background in client-facing support roles.

Two-year degree or a GED / High School diploma paired with comparable relevant professional history.

Strong capability in problem resolution, client advocacy, and attentive listening.

A professional, optimistic, and solutions-oriented disposition.

Highly accurate with exceptional scheduling and priority management competencies.

Operational skill in Microsoft Office Suite (Word and Excel).

Familiarity with client relationship management (CRM) platforms (Salesforce) is an advantage.

Experience within a technology support environment is beneficial.

Bilingual proficiency (Spanish) is a plus.

Submit your resume today for immediate consideration!

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Please Note : City Personnel offers extended interview hours from 7 am-7 pm upon request

City Personnel, Inc. is your trusted local recruitment partner based in Providence, RI. For nearly 20 years, we’ve been connecting top talent with leading companies right here in Rhode Island and Southern Massachusetts. Our deep understanding of the local job market allows us to offer personalized support and outstanding opportunities. Whether you're seeking temporary, temporary-to-permanent, or permanent positions, we’re here to help. Contact us today at (401) 331-2311 to find your perfect job match!

City Personnel is an Equal Opportunity Employer. We do not discriminate against applicants due to race, national origin, religion, marital status, military status, disability, gender, gender identity, sexual orientation, or other protected characteristics. If you need special accommodation for the application process, please contact us at admin@citypersonnel.net.

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