Customer Service Representative

Job Description

Job Description

Overview : Supports exceptional service to patients and care teams by working collaboratively.

Duties & Responsibilities :

• Provides excellent internal / external customer service in all interactions with patients and PCHC staff.
• Answers incoming calls to all Health Center sites, gathers accurate information from the caller and delivers the necessary information or service by assisting the caller directly or routing the call appropriately.
• Uses Hotlist Guidelines appropriately and routes call directly to Nurse.
• Gathers information from caller and schedules appointment appropriately while insuring accuracy of Health Center, provider, date, time, and reason for visit.
• Handles all calls professionally and in accordance with organization-identified metrics for processing calls.

Qualifications :

Education :

PCHC is EOE / M / F / D / V / SO