Customer Service Representative

Job Description

Job Description

Job Title : Customer Service Representative

Department : Customer Service

Immediate Supervisor : N / A

Direct Reports : N / A

Employment Status / FLSA : Non-Exempt

Employment Classification / EEO Category : Administrative Support Workers

GENERAL DESCRIPTION :

We are looking to hire full time Customer Service Representatives to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This position receives and processes incoming orders via email, phone, fax, or other electronic means.

RESPONSIBILITIES :

• Communicate with customers and igus employees by phone, in person or via email, with respect to products and services, orders, status information (including shipping dates and delays), and complaints / issues, in a courteous and professional manner
• Accurately and timely enter orders, return authorizations, change notes and other pertinent information into computer, in accordance with company processes and procedures
• Keep accurate and timely records of customer orders, conversations, complaints and actions taken, in accordance with company processes and procedures
• Answer incoming phone lines
• Fill in as Switchboard Operator, when requested to do so by supervisor
• Perform other office, clerical, and administrative duties as assigned

REQUIREMENTS :

BENEFITS :

Co. paid HSA medical plan

#INDSJ

10 : 30am-7pm