Clinical Services Coordinator

The Clinical Services Coordinator is responsible for providing prospective clients requesting services with a comprehensive and professional intake experience by assessing the client's presenting problem and, if appropriate, guiding them to the most appropriate JFS staff or program. The CSC will also provide information and referral for resources to meet the needs of callers if JFS is unable to meet their needs. This position will provide credentialing services to clinical staff in the Clinical Services Department. This position will oversee the Clinical Receptionist and manage medical records request delegation or handling. This position reports to the Director of Clinical Services.

Duties and Responsibilities :

General Intake :

• Intake Phone Calls : speaking with individuals seeking therapy, assessing acuity, type of therapist, other needs, and program assignment.
• Answer calls in a professional manner and provide a positive intake experience for clients; answer live and respond to client needs throughout the day; schedule follow-up calls at convenience of clients to assist with their schedules.
• Determine need(s) and assign to the relevant JFS staff or program.
• Determine ability to serve and make appropriate referrals, as appropriate, to external resources.

Clinical Intake :

Credentialing :

Comprehensive Community Services (CCS) :

Records Management :

Data Management :

Operational Duties

Other :

Requirements