Grooming Salon Manager

JOB DESCRIPTION

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners.

We are 29,000 strong, working together across 1,500+ pet care centers, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers.

What you'll do :

• Promote and ensure the efficient and effective operations of the Grooming Salon.
• Responsible for achieving targeted goals of the grooming salon to include budgeted sales goals, gross margin to budget, labor percentage to budget, promoter metrics, supply costs, staffing and oversees the daily operations of the salon.
• Through the lens of our Petco Co-Values, ensures the health, welfare and proper care of all live animals.
• Provide grooming services that align with brand promise.
• Provide training, feedback and coaching for Pet Stylists, Pet Stylist Apprentices, Grooming Salon Apprentices and Grooming Assistants.
• Ensure the safety of both salon partners and pets.

This job is composed of a variety of different tasks that may be covered by Petco operational standards, policies and procedures.

The Grooming Salon Leader is responsible for the welfare of all live animals Grooming Salon.

Key Accountabilities :

The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

• Ensure the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures.
• Adhere to Veterinary Protocol for all sick animals.
• Supervise the daily operations of the grooming salon.
• Professionally manages and performs grooming services including brushing, bathing, ear and teeth cleaning, expression of anal glands, & trimming nails.
• Follow owner's instructions and / or Breed Profiles / Standards when clipping or trimming an animal’s coat.
• Ensure the safety and well-being of animals.
• Complete personal & salon partners’ daily grooming sales paperwork(s).
• Review all grooming partners’ paperwork(s) daily to ensure the proper sales are recorded on each pet before turning in to the store leader.
• Order supplies as necessary for the grooming salon.
• In partnership with the Guest Experience Leader, provides and properly maintains clippers, blades, and other hand tools required to perform grooming services.
• Assist with building the grooming business (IE : Reminder calls, Book-a-Bath, 3 With Me Greet guests on the sales floor and or during vaccination clinics to promote grooming services).
• Ensure Grooming Salon cleanliness, performs routine housekeeping to maintain appearance of the Grooming Salon to Petco standards.
• Provide courteous service to all guests by utilizing the GUEST+ Model in the salon.
• Exhibit a high level interest in animal welfare.
• Adhere to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.
• Adhere to loss prevention policies.
• Interact professionally and effectively through verbal and written communication with internal and external partners and guests.
• Ensure the salon is staffed and properly trained to offer grooming services during all hours of operations.
• Directly supervise the Grooming Salon partners.
• Meet grooming sales projections, control payroll and expenses to meet budget, maintain daily and weekly records, schedule guest grooming appointments, assist in preparation of bi-weekly work schedule.
• Analyze reports to assess the state of the business and develops action plans to improve where needed to achieve budgets and goals.
• Assist the Guest Experience Leader and / or Store Leader in recruiting and hiring Grooming Salon partners.
• Provide orientation and training to all new Grooming Salon partners and monitors productivity.
• Identifies all situations and / or conditions that negatively affect the Grooming Salon to the Guest Experience Leader, Store Leader and / or Leader on Duty.
• Collaborate with store Partners to ensure an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle, and Repeat Delivery.
• Perform activities to maintain a knowledge and understanding of Store Sales and Margin reports and data.
• Apply a talent management skill set within the scope of recruiting, hiring, training, work scheduling, coaching and succession planning.
• In partnership with store leaders, recruits, hires and develops a team focus on building long-term guest relationships.
• Train and coach proper safety procedures to all grooming salon partners, to provide the best pet and Partner experience focusing on the health & wellness of both the pet and the partner.
• Review Partner Promoter survey results with SL and GEL and work with salon staff to develop action plans.

Supervisory Responsibility :

• Directly supervise all Grooming Salon partners.
• Provide guidance and training to salon staff.
• Test potential applicants for grooming procedures and evaluate skills on other job related tasks.
• Complete performance evaluations for all salon partners.

Work Environment :

The majority of job duties are conducted indoors in the grooming salon. Position requires bending, kneeling, lifting (up to 50 pounds, as necessary) and standing for long periods of time.

A large amount of this partner’s time will be spent in direct contact with our guests and their dogs and the remaining time will be with the other salon and store partners.

The work environment can be noisy and wet. Improper use of safety equipment and / or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel.

Follow all safety precautions and procedures.