Operations Coordinator

Job Description

About Us

We are specialists in designing, delivering, and supporting all aspects of Customer Experience Technology globally. This might be Digital Signage, LCD and LED Displays, Mobile Technology, Augmented Reality, Virtual Reality and Virtual Try-On solutions that enhances the retail experience for shoppers and delivers incremental revenues and loyalty for our customers. Our work is featured in key verticals like : Retail, Hospitality, Healthcare, Financial Services DOOH, and Government. We deliver best-in-class technology and software solutions to our clients that include digital signage, interactivity, wayfinding, content management software, custom solutions and advanced support and analytics platform.

Overview

The Operations Coordinator will be the liaison between all avenues of the business. This person will work alongside project management and lead the logistics activities in order fulfillment to meet / exceed customer service level requirements. They will be responsible for the accurate and timely processing of orders and documentation.

Primary focus for the position will be assisting the Account, Project and Technology teams to help projects stay on schedule and ensure that all levels of documentation, coordination, and warehousing are organized.

A successful Operations Coordinator thrives in a small business, fast-paced environment, is adaptable to change, has excellent customer service and analytical skills and effectively communicates, leads, and influences other team members. A welcoming, friendly, and energetic presence is critical. Strategy, attention to detail, organization, and follow through are very important for this role to succeed.

Duties and Responsibilities

Project Operations

• Reviews status of projects, manages schedules and prepares status reports
• Daily communication with warehouses, transportation providers, for order fulfillment and prioritization.
• Monitor product shipment to ensure on time delivery and communication to the customers.
• Work with operations to help process daily orders and returns.
• Monitor shipments for errors, troubleshoot with origin, internal teams and IT for solution
• Coordination of International and Domestic shipments from origin / factories through delivery to GSL’s locations and customers
• Actively communicate with all outside vendors to track shipments and keep delivery dates updated

Financial Operations

Warehouse Operations

Process Analytics

Other Responsibilities

Skills and Qualifications

Qualification Requirements

Physical Demands And Abilities

Salary Expectations