Data Center Facility Manager

JOB SUMMARY

This role oversees the operations and development of a team of Critical Environment engineers onsite, ensuring they provide both Preventative Maintenance (PM) and Repair Services to the Client & their customers onsite (within agreed Service Level Agreement.

Also, assists the client's Data Center Manager, providing support for Data Center operations. Provide on-site support for the provision and maintenance of Critical Environment services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manage unforeseen circumstances that occur and provide relevant feedback to Client / CBRE management where necessary.

Mentor & motivate the Critical Environment team, providing them with regular feedback to ensure they continually improve.

Identify areas for training where necessary.

Overall responsibility for Configuration Management (CM)MS Work Orders, Preventative Maintenance (PM), Configuration Management (CM), or Repairs within the agreed SLA timeframe, or escalate if issues cannot be resolved promptly.

Overall responsibility to ensure the completion of :

Facility infrastructure equipment installations within the agreed SLA timeframe and to applicable internal, manufacture and industry standards.

Information Technology equipment power installations, relocation and decommission requests within the agreed SLA timeframes and to applicable internal, manufacture and industry standards.

Daily routine checks and cleanup of the data halls and record their findings.

Mechanical and Electrical troubleshooting support (chiller, Computer Room Air Conditioning (CRAC), Computer Room Air Handler (CRAH), Uninterruptible Power Supply (UPS), Power Distribution Unit (PDU), Static Transfer Switches (STS), etc.)

Ensure all deployments are installed to applicable internal, manufacture and industry standards.

Ensure that all records are updated following any changes made and that documentation is also kept up to date for all applicable processes.

Ensure that Method Statements and Risk Assessments are prepared and used for all tasks, providing safe working practices at all times.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

High School Diploma / GED required, Bachelors Degree preferred. 6-8 years of experience in mechanical or electrical engineering, preferred.

Experience of leading and motivating a Critical Environment Team. Accredited training in the installation of DC Facilities Infrastrucutre and Buiilding Management System (BMS), preferred.

Experience of leading and motivating a Critical Environment Team. A proven knowledge of Critical Facility or DC equipment and their components including UPS, PDU, STS, EG, CRAC, CRAH , etc.

A strong understanding of the Data Center environment, and the working restrictions applicable to such environments.

CERTIFICATES and / or LICENSES

None

SKILLS

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers.

Ability to effectively present information.

Ability to respond effectively to sensitive issues.

FINANCIAL KNOWLEDGE

Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions.

Conducts advanced financial analysis.

REASONING ABILITY

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations.

Requires advanced analytical and quantitative skills.

OTHER SKILLS and / or ABILITIES

Experience in a financial setting working with billing and payables; prior experience using a

financial system; and, the ability to use Microsoft Excel.

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

Ability to write routine reports and correspondence.

Ability to respond to common inquiries or complaints from clients, co-workers, and / or supervisor.

Ability to effectively present information to an internal department and / or large groups of employees.

SCOPE OF RESPONSIBILITY

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.

Responsible for setting work unit and / or project deadlines. Errors in judgment may cause short-term impact to department.