Customer Service Representative

Job Description

We are partnering with a well-established industrial company to locate a proactive, skilled Customer Service Representative to join their team. This role plays a key part in supporting customers and internal teams through exceptional communication, organization, and project management skills. The ideal candidate thrives in a fast-paced environment, is proactive, and can effectively manage multiple priorities.

Location : Houston, TX

Salary : $70,000-$80,000

Position Type : Direct Hire

Responsibilities :

• Manage the full order process from receipt through fulfillment, ensuring accuracy and timeliness.
• Coordinate with internal departments - including sales, operations, and logistics - to ensure smooth order execution.
• Track and follow up on pending information or documentation to keep projects and orders moving forward.
• Prioritize workload and respond quickly to changing demands or urgent requests.
• Provide excellent customer service and maintain strong relationships with clients.
• Maintain detailed records and ensure all systems are updated accurately.
• Collaborate cross-functionally within the warehouse and office to resolve issues efficiently.

Requirements :