Program Manager
The Program Manager provides leadership and has overall responsibility for planning, directing, and coordinating activities pertaining to technology and business unit programs and projects. This role will increasingly focus on integrating AI technologies into operational workflows, ensuring alignment with strategic goals and regulatory standards.
Duties and responsibilities include :
- Leads initiatives that incorporate AI into operational processes to enhance automation, decision-making, and customer experience.
- Ensures projects are completed on-time and that IT and Risk governance is followed.
- Acts as advisor to program team regarding projects, tasks, and operations.
- Works with business segment manager(s) and program / project sponsors to establish the project scope, deliverables, budget, and schedule.
- Collaborates with Data & Analytics, operations, and business teams to identify opportunities for AI adoption and ensure successful implementation.
- Performs other duties as assigned.
Basic qualifications include :
Bachelor's Degree7+ years of AI, project, program, or product management experiencePreferred qualifications include :
Experience in Banking or Financial ServicesExperience utilizing a variety of portfolio project management tools and creating / tracking project schedules in MS Excel or MS ProjectStrong understanding of project lifecycle methodologies (e.g., Waterfall, Iterative, Agile / Scrum) and project management processes and standardsStrong aptitude in both business and technologyExperience managing projects involving AI, machine learning, or automation technologiesExcellent verbal and written communications skills; ability to explain project risks and issues, and IT-related concepts clearly and concisely to multiple layers of peers and leadershipHighly motivated with strong organizational, analytical, decision-making, and problem-solving skillsAbility to work in a fast-paced environment and to handle multiple priorities and effectively prioritize themAbility to provide strong program and project leadership during periods of uncertainty, ambiguity, and changeWillingness and drive to learn and understand detailed software and AI solutionsHigh level of professionalism and confidence with the ability to build credibility with leadership, team members, and business partners and establish effective working relationshipsAbility to initiate and facilitate change, whether indicated by corporate needs, market or regulatory requirementsExperience leading large, cross-functional information technology programs and projectsExempt status : Yes
Workplace type : Office