Sr UX Researcher

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Sr UX Researcher

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SimpliSafe .

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Were a high-tech home security company thats passionate about protecting the life youve built with our mission of keeping Every Home Secure. We foster a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those we protect. We dont just want you to work here. We want you to grow and thrive here.

Were embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesdays or Wednesdays and Thursdays, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, were growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

SimpliSafe is seeking a

Sr. UX Design Researcher

to join our growing design team. In this role, you will influence and shape the future of our ecommerce store, with the goal of helping all shoppers purchase the security system that fits their needs and budget.

You will use a mix of qualitative and quantitative methods to plan, conduct, synthesize research, and share your findings.

The SimpliSafe Ecommerce team is a conversion-focused, experimentation-centered and fast-paced environment so if you love helping teams discover user insights that can spark new ideas that drive business results, this job is for you!

What You'll Do

Primary responsibilities include :

Work collaboratively with Product Designers, Product Managers and Data Analysts on our technology squads to effectively plan, manage, and field primary research

Field foundational research to deeply understand our online shoppers and identify their needs during key phases in the shopping journey (i.e. configuring a security system for the first time)

Partner with Product Designs to launch and evaluate usability studies for prototypes

Weave together qualitative insights with quantitative data to explain "the why" behind consumer activity onsite, crafting high-quality, memorable presentations

Share knowledge and identify opportunities for new initiatives with researchers and analysts across other teams, including : Business Strategy, Product (app, hardware and monitoring services) and Customer Success

Foster design thinking and collaboration by planning, hosting and moderating brainstorming sessions based on consumer insights

What You'll Bring

Deep experience in design research, with broad exposure to a variety of qualitative research methodologies such as one-on-one interviews, surveys, moderating group conversations, diary studies, prototype testing, usability testing

Expertise with Qualtrics, UserTesting.com, UserInterviews.com, DScout, Wevo, Fullstory or similar tools

Experience using AI tools to speed up analysis

Comfortable navigating Figma and analytics dashboards

Highly curious and ability to work independently, are self-motivated

Proactively speak up to identify new areas for inquiry

Desire to actively contribute to shape design team culture & vision

Preferred

4+ years of consumer research experience (D2C Ecommerce a huge plus)

Degree in a human behavior-related field, such as Psychology, Human-Computer Interaction, Sociology, Communication, Information Science, Economics, or Computer Science

Deep professional experience in applied research outside of academic training. This might include ethnographic-style fieldwork, design research, UX research, etc.

Experience evaluating UX prototypes for usability

Experience in an experimentation (A / B testing) focused environment

Experience managing research vendor relationships

Mandatory

Must have an online portfolio

showcasing your end-to-end research process, telling the story of how you used consumer insights to influence decision making. Candidates without online portfolios will not be considered.

What Values You'll Share

Customer Obsessed

• Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.

Aim High

No Ego

One Team

Lift As We Climb

Lean & Nimble

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

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