Customer Experience Automation SpecialistVirtualVocations • Springfield, Massachusetts, United States
Customer Experience Automation Specialist
VirtualVocations • Springfield, Massachusetts, United States
2 days ago
Job type
- Full-time
Job description
A company is looking for a Customer Service AI Automation Specialist.
Key Responsibilities
Administer and maintain CX systems and integrations, ensuring proper configuration and user roles
Streamline onboarding and enhance automation efficiency for CX tools
Monitor AI and automation tool performance, implementing QA frameworks and optimizing workflows
Qualifications
3-5 years in CX operations, support systems, or AI workflow configuration
Experience managing or administering SaaS tools and CX platforms
Strong analytical skills with a focus on process improvement
Familiarity with AI configuration workflows and QA frameworks
Hands-on experience with CX automation platforms is preferred
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Customer Experience Specialist • Springfield, Massachusetts, United States
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