Director of Solutions Engineering

The Role

We're looking for a Director of Solutions Engineering to lead and scale a high-impact function that is core to Middesk's growth strategy. In this role, you'll work cross-functionally with Sales, Product, and Account Management to shape our pre-sales motion, reduce time-to-value from implementation, and ensure customers are set up for long-term success.

While this is a Director-level position, we operate in a high-growth, execution-driven environmentso we're looking for someone who thrives as both a strategic leader and hands-on contributor. You should be energized by building systems that scale, while actively supporting critical deals, leading POCs, and setting the standard for technical excellence.

This is an exciting opportunity to build the foundation of a high-growth team and shape the future of how customers experience Middesk.

What You'll Do

Own and scale the Solutions Engineering function define the strategy, build the team, and drive technical pre-sales excellence

Partner with Sales to deeply understand customer pain points and deliver compelling, tailored solutions that demonstrate the value of Middesk's platform

Accelerate time-to-value by reducing implementation friction, optimizing onboarding workflows, and building scalable approaches to customer launches

Lead and develop a high-performing team hire, coach, and retain Solutions Engineers who thrive in a fast-paced environment and embody Middesk's values

Drive execution of POCs and demos create repeatable frameworks, build internal tools and demo environments, and support high-stakes opportunities directly

Develop internal and external enablement assets, including documentation, solution architectures, and reusable technical content

Collaborate cross-functionally with Product, Engineering, and Account Management to ensure customer needs are reflected in our product roadmap and support strategy

Who You Are

10+ years in Solutions Engineering, Sales Engineering, or Technical Consulting roles, including 5+ years in a strategic leadership role

Proven ability to build, manage, and scale high-performing teamsyou've laid the foundation before and know how to operationalize for growth

Deep experience in data-focused B2B SaaS products, especially those with API-first integrations and technical stakeholder workflows

Domain expertise in data infrastructure, identity verification, fintech, or KYC / KYB

Skilled at casting vision and building strategyyou define what great looks like, communicate it clearly, and align cross-functional teams to execute

Comfortable acting as both a strategic leader and hands-on contributorable to guide team priorities while jumping in to lead POCs or key technical conversations

Technically fluent in APIs, data workflows, and SQLequipped to build trust with both engineering teams and customer executives

A builder at heartmotivated by the opportunity to create repeatable systems, scalable processes, and team-wide enablement from the ground up

Nice to Have

Familiarity with KYB, KYC, AML, or onboarding flows in regulated industries

Background working with usage-based or consumption pricing models