Analyst, HR Service Center, BSPO (APAC - Location Agnostic) 12 Months Contract

Join Mitsubishi UFJ Financial Group

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Responsibilities

The HR Service Center delivers quality service to management and employees by responding to HR inquiries and processing transactions in an accurate, timely fashion.

Responsible and accountable for providing Tier 1 level support to all employees / stakeholders at all levels, manage all escalation points for complex queries and maintaining a client-centric approach to support effective client outcomes.

Responsible and accountable for creating, assigning, escalating and resolving cases in accordance with standard operating procedures, policies and service level agreements while building trusted relationships to effectively collaborate and resolve issues.

Responsible and accountable for managing Employee Relations (ER) cases as the main point of contact, providing guidance on ER matters including, but not limited to, performance improvement, long term absence and flexible working requests.

Responsible for participating in the completion of HR internal audits.

Responsible for suggesting, designing and implementing process improvements and efficiencies for the HR Shared Services that contribute to departmental objectives.

Responsible for the document management processes within the HR Service Center, ensuring that all required documentation is filed in employee personnel records.

Oversee additional duties as required to support the HR Shared Services team in various HR projects.

Provide HR Shared Service input to business requirements and operational readiness.

Responsible for coaching managers and employees to use Tier 0 tools where available, and educate on Workday processes and user guides.

Responsible and accountable for maintaining a central repository for all HR processes that involve HR Shared Services, and ensuring any changes are documented, communicated, and adhered to.

Accountable for the investigation and resolution of complex customer escalations / complaints and urgent exceptions from within aligned business area or junior members of the HR Shared Services team.

Responsible for advising line managers on policy and procedure, escalating where appropriate.

Responsible for ensuring all services delivered are done so in accordance with agreed policies and procedures and contribute towards delivering a high level of client service.

Responsible for managing queries and process actions with each HR Center of Excellence, including but not limited to Benefits, Learning & Development, Mobility and Talent Management.

Accountable for day-to-day maintenance ensuring that ongoing business continuity plans are accurate and updated regularly in line with requirements.

Responsible for keeping up to date with legislation and regulatory changes, maintaining continual professional development.

Responsible for managing the end-to-end HR employee lifecycle processes including but not limited to maternity leave, paternity leave, adoption leave, shared parental leave, jury service, sabbatical leave, time off to care for dependents, compassionate leave.

Responsible for data maintenance in Workday or other business systems in relation to managing employee lifecycle processes including but not limited to payroll instructions, transfers, fixed term contract extensions, salary increases and promotions.

Responsible for maintaining Workday records and process Tier 1 cases including but not limited to, holiday queries, performance reviews, HR policy queries, family leave, job description, Workday probation process, long-service award, supervisory organization creation and changes, business request changes, legal name changes and other ad-hoc queries.

Requirements

Education :

• A degree in Business Administration, Human Resources or an equivalent / relevant field or equivalent work experience equally preferable

Certifications :

Work Experience :

Functional Skills :

Foundational Skills :

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organizational fit, regardless of race, religion or gender.