Technical Customer Service Representative

Technical Customer Representative

Location : Greenville Convention Center

Employment Type : Full-Time Hourly

Compensation : Starting at $20.00 / hour based on experience

Work Environment : On-site only; this is not a remote or hybrid position

Travel : May be required on occasion

Smart City Networks is seeking a full-time Technical Customer Representative to join our team at the Greenville Convention Center. This is a hands-on role for one individual who will take on a wide range of responsibilities supporting both customer service and technical operations. If you enjoy variety in your workday thrive in fast-paced environments and are available to work evenings and weekends as needed wed love to hear from you.

About Smart City Networks

Smart City Networks has been powering connections for over 40 years. As the nations leading provider of telecommunication services for convention centers and major events we support over 3000 events annually including Fortune 500 conferences national conventions and global summits. Our headquarters in Las Vegas is home to our customer service accounting and technology teams as well as our Network Operations Center (NOC) which provides 24 / 7 remote monitoring and Internet security services.

Position Summary

This hybrid role combines customer service and technical responsibilities. Were looking for someone who is passionate about technology and enjoys helping people. Youll work directly with event clients to set up troubleshoot and maintain network connections on-site while also supporting service desk operations and inventory management.

Key Responsibilities

• Provide customer service and sales support during events

Respond to inquiries process requests and collect payments

Assist with service desk operations at show sites

Input data and generate reports using proprietary software

Manage inventory and assist with event setup and breakdown

Translate event schematics into real-world network installations

Install and test copper and fiberoptic cables patch panels and jumpers

Troubleshoot technical issues and support clients during setup and takedown

Perform additional duties as assigned

Qualifications

Ability to multitask and manage interruptions professionally

Strong organizational skills and attention to detail

Professional demeanor and customer-focused attitude

Interest in IT and telecom networking

Employment is contingent upon successful completion of a background check and drug screening

Company Benefits

Paid Time Off

Supplemental Accident Critical Illness and Hospital Care

Dental and Vision Insurance

Basic Life and AD&D

Voluntary Life Insurance

Short-Term and Long-Term Disability

Flexible Spending Account (FSA)

Retirement Plan 401(k)

Life Assistance Program (LAP)

Wellness Programs

Tuition Reimbursement

Our Commitment to Inclusion

Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We value diversity and do not discriminate based on race religion color national origin gender sexual orientation gender identity age veteran status disability or other legally protected characteristics.

If you require assistance or accommodation due to a disability please contact us at ; we are happy to support you.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Experience : years

Vacancy : 1