Customer Service & Fulfillment Specialist

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Direct message the job poster from Tradition Hardware

Product Development | Mechanical Engineering | Innovation

Company Overview

Tradition Hardware designs and manufactures premium solid brass hardware inspired by classic styles that have stood for generations. Every piece is crafted from solid brass by our in-house team of designers and engineers, serving discerning homeowners, contractors, and designers who value authentic craftsmanship and timeless design.

Position Summary

We are seeking an enthusiastic, self-driven individual who takes pride in making customers happy. This full-time role is a unique combination of customer service with boots on the ground fulfillment work. You will be responsible for bridging the gap between our customer service and fulfillment teams, working as part of both to ensure customers are supported to the highest standards. We sell a premium product, and your job will be to make sure our customers get a premium "concierge" experience.

Our Culture

We're a small team with a big vision. We value craftsmanship, curiosity, and initiative. You'll be empowered to learn, contribute, and grow—whether you're helping a designer with a sample request or inspecting hardware that will be installed in a historic home.

Key Responsibilities

Customer Support (50%)

• Respond to customer inquiries via email, phone, and chat with professionalism and enthusiasm
• Resolve order issues including shipping questions, returns, and product information requests
• Product education - help customers understand brass hardware care, installation, and finish options
• Problem-solving - work with warehouse team to resolve fulfillment errors in real-time
• Customer feedback - identify recurring issues and suggest improvements to enhance customer experience
• Documentation - maintain accurate records of customer interactions and resolutions

Order Fulfillment and Inventory (40%)

Documentation & Process (10%)

Required Qualifications

Preferred Qualifications

Location & Schedule

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Industries

Retail Furniture and Home Furnishings

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