Director, Enterprise Sales - Retail - CA

ServiceNow was founded in 2004 in sunny San Diego, California by visionary engineer Fred Luddy. Today it is a global market leader, providing AI-enhanced cloud technology to over 8,100 customers, including 85% of the Fortune 500. ServiceNow's intelligent platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.

Enterprise Sales Director – Regional

Responsibilities

Build and lead a team of direct Sales Executives to drive rapid new business sales growth in the region.

Develop and execute the sales strategy for the region in partnership with Sales Operations to define the Go-To-Market plan and assess the competitive landscape.

Engage proactively in territory planning, relationship development, and opportunity generation to support and assist Field Sales Teams in closing deals.

Recruit, coach, and mentor team members to achieve high performance and excellence.

Define territories and quotas, communicating performance expectations and setting growth targets.

Manage and report accurate forecast and pipeline to the business.

Achieve annual sales goals on a quarterly and annual basis.

Conduct and manage C-level meetings to understand customer business requirements.

Collaborate with Solution Consulting, Business Units, Professional Services, Marketing, Partner community, and executive team to build effective working relationships.

Retain and grow existing customer base with regular non-sales engagement to deliver excellent customer experience.

Qualifications

Strong track record in new business sales, including presentation and negotiation skills at C-level.

Extensive experience recruiting, coaching, and managing high-performing sales teams.

Strategic thinker with analytical and financial planning skills to meet and exceed quotas.

Proficient in AI integration within work processes, workflow automation, and AI-driven insights.

Accurate CRM reporting, quarterly forecasting, and opportunity inspection.

Expertise in sales operations and process optimization.

Strong business acumen and ability to understand IT drivers.

Capability to build long-term strategic relationships at senior level.

Adaptable to a rapidly changing and growing environment.

Demonstrated financial acumen and ability to grow revenue streams via partner ecosystem.

Compensation : Base salary $151,150–$249,400, variable / incentive compensation, equity (when applicable), and benefits including health plans, 401(k) with match, ESPP, and flexible time away.

ServiceNow is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, disability, gender identity, marital status, veteran status, or any other legally protected category.

We strive to create an inclusive experience for all candidates. If you require a reasonable accommodation during the application process, please contact globaltalentss@servicenow.com.

For positions requiring access to controlled technology, ServiceNow may need export control approval. All employment is contingent upon appropriate export license or approval.

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