Manager, Human Resources

A Smarter Career Choice Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress.

IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience.

As part of our rapidly growing team, your contributions will directly impact our success.

Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward.

In return, you’ll find a place where your voice matters.

You’ll find a team that works hard and has fun.

And, if you’re like us, you’ll know you made a Smarter career choice.

• This is an on-site role based in Jacksonville, FL.
• Position Summary The Manager, Human Resources, is a proven people leader who is energetic, service-oriented, and experienced in managing an HR team in a fast-growing environment.

This role leads a team of HR Generalists and our Senior Administrative Specialist, delivering high-quality day-to-day support for employees and managers, overseeing end-to-end recruiting, and handling frontline employee relations.

This role reports to the Sr.

Director, Human Resources, and works cross-functionally to drive continuous improvement of HR systems, policies, and programs.

The Manager, Human Resources, develops clear playbooks and service standards, and partners across the business to enhance the employee experience, foster engagement, and maintain a supportive, fun, and inclusive environment.

What You’ll Do :

Director, Human Resources and Legal Support change management and internal communications for people programs with clear manager toolkits and timelines Build manager toolkits and training to drive consistent practices Lead cross-functional HR projects from scoping through implementation, with clear timelines, owners, and KPIs Drive continuous improvement of HR systems and programs, including ATS configuration, performance cycles, engagement initiatives, and manager self‑service Analyze HR data to identify trends and inform program or policy changes, reporting insights and recommendations to leadership Lead employee engagement programs, including surveys, listening channels, results analysis, and action planning with leaders to improve experience and retention Set clear service SLAs for HR requests with regular quality audits and feedback loops Establish case‑management rhythms, workload balancing, and escalation paths for timely support Oversee office administration and manage / develop the Senior Administrative Specialist, setting priorities, service standards, and growth plans Other duties as assigned What You’ll Bring :