Program Manager, Integrated Services (Bilingual)

Program Manager, Integrated Services

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB / GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

The Program Manager, Integrated Services, is responsible for the provision of MNRC's harm-reduction drop-in services, including day-to-day operations of the drop-in area and training, mentoring, and support of the Peer Service Advocates. The Program Manager, Integrated Services, works with the Program Director and the MNRC Management Team to plan, implement, and lead the effective integration of all MNRC services (social services, primary care, and clinical support) and the overall functioning of the center.

Essential Functions & Responsibilities :

• Oversee day-to-day operations of drop-in center services which are available to community members Mondays through Saturdays.
• Collaborate with the Peer Service Advocates to support daily operations, assist with de-escalation when needed, and maintain high-quality customer service while fostering a welcoming, harm-reduction environment.
• Train, mentor, and supervise Peer Service Advocates to ensure effective support and engagement in the drop-in area.
• In coordination with the Program Director and Service Coordinators, organize regular team meetings.
• Provide individual supervision to Peer Service Advocates.
• Support the Peer Service Advocates in educating community members about MNRC community expectations, and when warranted, enforcing these expectations in coordination with the Program Director.
• Assist the Program Director in developing and implementing clear engagement guidelines and help document incidents properly according to agency guidelines to ensure a safe environment, the mitigation of risk, and consistency in enforcement mechanisms.
• Train and supervise Peer Service Advocates to navigate the shelter reservation system effectively and ensure they stay up to date with relevant information.
• Attend MNRC management team meetings, MNHC leadership team meetings, and the health center's Emergency Preparedness and Safety meetings.
• Attend program and agency-wide staff meetings, as well as MNRC clinical coordination meetings.
• Participate with the Program Director in community and neighborhood meetings.
• Participate with the Program Director in monthly meetings hosted by the San Francisco Department of Homelessness and Supportive Housing.
• Supervise Peer Service Advocates (PSAs) to assess community member needs and report equipment malfunctions or building maintenance issues to the Program Director.
• Collaborate with the Program Director to develop, maintain, and improve, when needed, the tracking systems for all services at the Resource Center.
• Assist in generating daily, weekly, and monthly service and utilization reports.
• Assist the Program Director in tracking budget expenditures for the support services contract with the City.
• Responsible for ordering and stocking program supplies for drop-in services. Seek and coordinate donations of program supplies when appropriate.
• Maintain cleanliness of all areas within and in front of the Resource Center and program supply storage areas.
• Manage daily mail distribution system and maintain the locker tracking spreadsheet. Ensure proper documentation and oversee the disposal of property from lockers.
• Other duties assigned by supervisor.

Values & Ethics :

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Qualifications :

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Benefits :

As a condition of employment, all candidates are required to provide documentation of current immunizations, including COVID-19 and TB test results valid within the last two (2) years must be submitted before the start date. Failure to provide this documentation may result in a delayed start or withdrawal of the job offer.

Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.