Sr. Program Manager II, Global Benefits

Overview

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you\'ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

Role

The Sr. Program Manager II, Global Benefits & Wellbeing is responsible for the creation, launch, and ongoing management of multiple benefits and wellbeing programs, including leading large-scale, global initiatives in the US, Canada, Chile, Portugal, Australia, Japan and the UK. This role requires a strategic thinker who can drive complex, global programs from ideation through execution, ensuring alignment with organizational goals and employee needs.

Role Focus

A majority of this role is dedicated to curating, executing, and marketing global and regional benefits and wellbeing programs, ensuring high employee engagement and adoption across all geographies. This includes heavy emphasis on project and program management, change management, communication, and the ability to market programs effectively while continuously gauging and responding to employee needs. Other key aspects of the role involve supporting benefits operations, resolving employee questions and escalations, and providing coaching and training to other benefits team members and cross-functional partners.

Key Responsibilities

• Design, launch, and maintain multiple global and regional benefits and wellbeing programs, leading large-scale initiatives, driving high employee engagement and adoption worldwide.
• Market programs internally, using strong communication, change management and reporting skills to ensure employees understand and utilize available benefits.
• Use RACI model to clarify roles, hold others accountable, and communicate clear expectations, leading by example.
• Routinely gather diagnostic information by reaching out to stakeholders, clarifying situations, and brainstorming solutions for complex, organization-wide challenges.
• Challenge current thinking by encouraging and introducing innovative approaches and solutions.
• Support benefits operations, including resolving escalations and complex employee issues along with providing coaching and training to other benefits team members and cross-functional partners, fostering growth and knowledge sharing.

Core Competencies

Qualifications

The base salary range for this position is 114,000 - 191,000 USD. This role may also be eligible for bonus, commission, equity, and / or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills / competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to Apply?

We encourage you to submit your resume even if you don\'t meet every requirement. We value potential and consider each candidate\'s full professional story. Whether you\'re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts !

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities : Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in :

Location restrictions : Australia : Northern Territory, Queensland, South Australia, Tasmania, Western Australia; Canada : Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon; United States : Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming. Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact : Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include :

About PagerDuty

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\'s Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

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