Billing Accounts Receivable (AR) Specialist
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Overview
JOB SUMMARY : As an integral member of our billing team, the Billing AR Specialist for Patient Accounts will manage both inbound and outbound customer service communications, ensuring exceptional service standards. This role requires staying in tune with industry developments and handling internal processing discrepancies effectively. Additional responsibilities include receptionist duties and intake coordination as needed, while offering the flexibility to adapt to varying schedules.
Responsibilities
- Responsible for contacting patient families regarding aging invoices, payment status, and insurance information when applicable
- Prepare invoices for patient visits and procedures for assigned locations
- Recognize issues that may arise when processing or performing all tasks assigned and report such issues to the manager
- Perform an audit to ensure that all payments, or charges, are in balance or take the appropriate action
- Appropriate action includes communication with the manager or controller
- Use analytical skills to problem-solve when discrepancies occur
- Able to answer basic Accounts Receivable process / billing questions posed by various internal / external parties in a timely and knowledgeable manner
- Works cooperatively within Accounts Receivable to ensure that all tasks are completed and necessary coverage for all individuals is achieved as noted by the supervisory review
- Exceeding this standard involves a willingness to help whenever needed without being asked and prioritizing one\'s own workload to accomplish this
- Present a positive image through professional behavior and appearance
- Ability to cope with daily changes in schedule and ensure that work is being processed in appropriate timeframes
- Manages job-related pressures and stress in a professional and appropriate manner as observed by co-workers and manager
Qualifications and Requirements
Education : High School Diploma or GED requiredExperience : Minimum of one year of experience in billing and collections, specifically with Medicaid and Commercial insurance plans; at least one year of experience in a customer service roleTechnical Skills : Proficiency in Microsoft Office products, including Outlook, Word, Excel, and Teams; data entryAdditional Requirements : Ability to maintain concentration for prolonged periods while working on detailed reportsCompetencies
Communication SkillsFinancial AcumenProblem-Solving AbilitiesAttention to DetailCustomer Service OrientationProfessionalismAdaptabilityStress ManagementTime ManagementTask ManagementExcellent oral and written communicationBenefits
Comprehensive Health Coverage : Including Medical, Dental, and Vision Insurance401(k) Retirement PlanCompany-Sponsored Life Insurance with optional upgradeShort-Term DisabilityFlexible Spending Account (FSA)Employee Assistance Program (EAP)Generous Paid Time OffCircle of Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, layoff, recall, transfer, leave of absence, compensation and training.
Salary : $18 - $20 per hour
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