Actuarial Director or Manager (REMOTE OR MA)

Hanover Insurance CompanyWorcester, MA, United States

7 days ago

Job type

Full-time

Remote

Job description

Actuarial Director or Manager (REMOTE OR MA)

Worcester, MA, USA

Job Description

Posted Thursday, September 25, 2025 at 4 : 00 AM

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Personal Lines Actuarial department is seeking an Actuarial Director or Manager (or similar) for our Profitability Analytics (REPLAY) team to join our growing team in Worcester, MA Corporate Headquarters, or remote work location.

Open to various levels

POSITION SUMMARY :

The Profitability (REPLAY) Team Director role is responsible for managing a team of actuaries focused on profitability oversight through loss and premium analytics of the Personal Lines of business, as well as being expected to complete their own hands-on assignments.

The Personal Lines portfolio is over $2 billion of premium across 20 states for Auto, Home, and Other Personal Lines requiring an innovative, analytical, and business-oriented actuarial approach.

This role will have countrywide loss and premium analysis responsibilities including rate indications, loss and premium trends, projecting IBNR and loss development, and forecasting top and bottom-line plans. Additionally, this role partners with other actuarial functions in communicating profitability insights to key business partners (Executive Leadership, Finance, State Pricing, State Management, Reserving) in order to influence Personal Lines strategic direction.

This is a Full-time, Exempt role.

IN THIS ROLE, YOU WILL :

Manage and lead a team of actuarial analysts, ensuring technical execution of deliverables alongside personal growth of entire team
Forecast and monitor frequency and severity projections combining internal data, industry data, and macro-economic benchmarks
Use technical actuarial pricing methods to develop and communicate semi-annual rate indications including premium trend assumption updates
Project ultimate loss results for usage in Personal Lines Pricing decision including tracking of IBNR development against actual emergence
Effectively communicate technical analysis to business partners and executive leadership
Collaborate with business partners including Actuarial State Pricing team in strategy and profitability analyses
Build efficiencies and improvements into existing processes
May lead or participate in community training activity

WHAT YOU NEED TO APPLY :

Bachelor’s Degree or higher in a relevant technical field

Seven+ years of technical experience in multiple LOB and / or actuarial disciplines such as pricing, reserving or advanced analytics

Experience with predictive modeling preferred

Minimum of 2 years in management capacity

ACAS required, FCAS preferred

Advanced communication skills

Advanced skills using Microsoft Office, including Excel

Intermediate programming skills, including the ability to develop and automate processes

Demonstrated knowledge of all techniques used to model various assumptions

Able to apply and interpret company policies and procedures

Able to direct activities of others, motivate and develop staff

Project organization and time management skills to balance conflicting priorities

Growth Mindset – Embraces a creative approach and a changing environment. Seeks to improve processes, constantly seek to learn, apply new techniques, challenge others and themselves to find a better way

Relationship Building - Understands the importance of developing and maintaining cooperative relationships with others at all levels of the organization by making others feel their concerns and contributions are important. Builds positive relationships with others to accomplish organizational goals.

Results Orientation - Excited by challenging goals and a desire to exceed standards of excellence. Exceeding the standard can include challenging personal goals, organization's standards, or current industry standards.

Talent Management - Proactively fosters building, mobilizing and evaluating the organizations' human assets. Establishes performance goals and measures in order to accomplish organizational goals.

Business Enterprise Knowledge - Understands how one's own function adds value to the organization and to customers. Makes decisions and recommendations clearly linked to the organization's strategy and financial goals, reflecting an awareness of external dynamics. Demonstrates awareness by providing clear explanations for actions taken relative to customer requirements, needs, and industry trends.

Strategic Thinking - Examines issues and plans with a long-term perspective. Able to critically evaluate external and internal factors.

Change Management - Designs and transforms an organization based on assumptions of human capability and resiliency. Understands the basic human patterns that operate during change, and effectively focuses the organization's capability on an effective transformation. Focuses and energizes a group to accomplish change together and holds them accountable to common goals.

Decisiveness - Makes decisions by quickly assessing the scope of an issue and providing options leading to its closure.

CAREER DEVELOPMENT :

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS :

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include :

Medical, dental, vision, life, and disability insurance

401K with a company match

PTO

Cultural Awareness Day in support of IDE

On-site medical / wellness center (Worcester only)

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex / gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at : HRServices@hanover.com and include the link of the job posting in which you are interested.

To view our privacy policy and online privacy statement, click here.

Applicants who are California residents : To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation :

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

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