Senior Account Manager, Zelta

Senior Account Manager

Join a team dedicated to supporting the crucial mission of improving health outcomes. At Merative, you can apply your skills and grow new ones with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com

The Senior Account Manager is responsible for developing and maintaining long-term relationships with a portfolio of key clients, driving client retention, growth, and satisfaction. This role involves overseeing account management activities at a strategic level, aligning company solutions with client goals, and identifying opportunities for expansion. Success in this role results in long-term customer retention, enhanced client satisfaction, and business growth.

Essential Job Duties :

• Serve as the primary post-sales point of contact and escalation point for high-priority clients, managing relationships at all organizational levels.
• Act as the key liaison between clients and internal teams, coordinating resources and driving cross-functional collaboration to ensure client success.
• Oversee client account health, monitoring key metrics such as product usage, satisfaction, and revenue generation to ensure clients derive maximum value from the company's solutions.
• Understand and align client business strategies with the company's offerings, proactively driving solutions to meet or exceed client objectives.
• Develop strategies to maintain high levels of client satisfaction, positioning yourself as a trusted advisor to key decision-makers and stakeholders.
• Lead regular strategic reviews with clients to address business needs, assess satisfaction, and identify growth opportunities.
• Educate clients on new product features, enhancements, and best practices, driving adoption and usage of the platform to improve their outcomes.

Additional Functions :

Basic Qualifications :

Education & Travel Requirements :

It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.

Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.