Sales Specialist

Sales Specialist

At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

The position is responsible for managing and expanding West's business with designated Industry Partnersincluding Contract Development and Manufacturing Organizations (CDMOs) and other key pharmaceutical industry collaborators. The role focuses on driving growth through the effective promotion and sale of West's value-added products and services tailored to support injectable drug applications. This individual will develop a deep understanding of the injectable drug product CDMO customer landscape, identifying specific customer opportunities and implementing targeted sales strategies to optimize business opportunities. The role also carries direct accountability for the Industry Partner pipeline in North America, ensuring consistent coordination, tracking, and communication of progress updates related to West's engagement and portfolio performance within this segment.

Essential Duties and Responsibilities

• Achieve revenue goals and for assigned book of business
• Achieve specific growth initiatives with high value programs
• Establish and build commercial relationships with identified and unassigned emerging companies accounts
• Responsible for managing and maintaining the Industry Partners segment in North America, including oversight of directly assigned accounts and collaboration on broader Account Manager responsibilities
• Support internal initiatives to drive alignment, efficiency, and growth within the Industry Partners segment
• Expand West's sales within emerging companies accounts utilizing all high value programs
• Identify drug product pipelines for emerging companies accounts
• Develop an understanding of customer needs and apply West solutions
• Facilitate technical solutions to identified emerging companies with the support of a designated Technical Customer Support representative
• Actively work with Customer Care Representatives and Marketing to qualify and close new business opportunities
• Create and manage opportunities in CRM
• Prepare quotations for products
• Assist in developing and maintaining a matrix for customer classification for emerging companies
• Maintain emerging companies' database for both assigned and unassigned accounts
• Facilitate communication between West internal resources and the customer
• Analyze and review emerging accounts sales reports
• Conduct external customer calls and visits as appropriate
• Manage expense / travel budget
• Maintain industry knowledge and expertise
• Actively participate in Technical Customer Support and sales training programs
• Assist in developing strategic projects for this customer segment
• Performs other duties as assigned

Education

Work Experience

Preferred Knowledge, Skills and Abilities

Travel Requirements

10% : Up to 26 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs / 4kgs of force occasionally, and / or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Additional Requirements

What We Offer

This is a remote position allowing the team member to work from home.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and / or a pre-employment drug screening.