Implementation Specialist I

ADP is hiring a Client Onboarding Specialist .

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

If so, this may be an opportunity for Read on and decide for

As a Client Onboarding Specialist, you will provide the first interaction between small business clients and ADP's industry-leading payroll and HR solutions after Building strong relationships with clients and seamlessly implementing ADP's technologies, you will ensure your clients are set up for long-term success with Even more, you'll make an immediate impact once ADP's services are delivered on the day-to-day lives of your clients' employees from paychecks to health benefits and

You will spend most of your day answering calls from the queue and following up on open items to ensure your clients' needs are met and that they are comfortable using our products and Still, every day will be different because you will meet new clients daily, within different geographies and industries, and the solutions you provide each client will differ based on their unique This will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured You have a way with clients that builds rapport, establishes trust, and shines with Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action As a result, your client satisfaction scores make you Pace should not scare We also have a healthy dose of Not only can you find a career here but friendships that last in a company that values

A little about ADP : We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten Learn more about DEI at ADP on our YouTube channel :

Ready to #MakeYourMark? Apply now!

To learn more about Implementation at ADP , watch here :

WHAT YOU'LL DO : Responsibilities

What you can expect on a typical day :

• Onboard You'll create exceptional onboarding experiences for each product or service Through your expertise and relationship-building, you'll help clients develop the skills and confidence to use our products with
• Implement ADP You will analyze existing systems, interface requirements, and business You will incorporate new processes, tools, and approaches when recommending and implementing the ADP
• Partner You will interact / collaborate with ADP associates in sales and customer You will exchange routine information with members of the client project team, including priorities, timeliness, and issues as they
• Multi-Task & You will work on multiple time-sensitive follow-ups / projects at the same You will share essential information with clients and internal
• You adhere to a daily schedule and organize yourself to deal with a high volume of inbound Daily phone time may increase during peak seasons, like at the close of the

TO SUCCEED IN THIS ROLE : Required Qualifications

• Prior experience is not required; we will train you to be successful!
• You can work overtime hours during peak
26 days ago