Pharmacy Contact Center Supervisor

A company is looking for a Weekend Supervisor for the Pharmacy Contact Center.

Key Responsibilities

Provide day-to-day supervision and support for pharmacy contact center representatives

Collaborate with the Workforce Planning department to maintain service level performance

Monitor performance metrics and support action plans to improve outcomes

Required Qualifications

Bachelor's degree preferred or equivalent work experience

Nationally Certified Pharmacy Technician preferred

2-4 years of experience in a healthcare contact center, PBM, or pharmacy operations

Proven ability to coach and motivate frontline team members

Familiarity with pharmacy claims, PBM systems, and HIPAA / privacy requirements preferred