Manager Notes :
- This position is onsite WHQ and candidates need to be local to be considered. Manager will move QUICKLY
- This is coverage for paternity leave in Digital Employee Experience. They will manage platforms and build projects with qualtrics, build surveys, and present in stand ups for different listening programs. This role is a combination of survey research, software engineering, and stakeholder management.
- Must have :
8+ YOE as a Sr Software Engineer with 3+ YOE in Qualtrics
CX and Discover experience is requiredExperience with survey programs and listening programsNice to Have :Scripter HTML
Prior experience with building SFTP and API connectors.experience with Discover Qualitics language processes - conversational process, building language models, key word searches - sentiment data analysis on large data sets
SUMMARY
We are seeking a skilled and experienced software engineer with specialization in Qualtrics. On our team you will play a key role in a high priority, high visibility Qualtrics transformation for the enterprise. Responsibilities include stakeholder and vendor management, advanced survey builds, custom dashboards and reporting, automation workflows, change management, quality assurance, conversational NLP, and sentiment analysis. The ideal candidate will be a Qualtrics subject matter expert who's comfortable innovating creative solutions alongside a team of other Qualtrics experts and is prepared to hit the ground running on day one.
If you are passionate about data-driven decision making, creative solutions that solve big problems, and transforming the way that Client sees and understands our consumer and employee data, we encourage you to apply for this exciting opportunity. Only candidates with DEEP Qualtrics and Discover administration expertise will be considered. Provide Qualtrics consultation on survey design and execution, including survey flow, question design, and data analysis.
Responsibilities :
Provide Qualtrics consultation on survey design and execution, including survey flow, question design, data analysis, and dashboard design.Work with stakeholders to identify technology needs and develop survey projects that meet those needs.Serve as Qualtrics subject matter expert, conducting demos for Client teams across the enterprise.(Nice to have) Construct data pipelines in tools like Databricks and snowflake. Using Python and SQL.Develop documentation for non-experienced Qualtrics usersConduct project management activities, such as scoping, scheduling, time management, and risk management, to ensure successful completion of the Qualtrics transformation.Qualifications :
Minimum 3+ years' experience with Qualtrics; 5+ years' experience with other experience in backend / full stack software engineeringStrong experience with Qualtrics for survey design and delivery, including survey flow, question design, data analysis, and dashboard development.Qualtrics certification nice to have, not required"Expert" level Qualtrics experience (as opposed to "strong"), particularly in the CX and Discover spaces on QualtricsProject management experience (stakeholder management, ability to meet deadlines, strong communication skills, etc.)Strong presentation skills - should be able to deliver a demo to a non-tech audienceOrganized, self-starter, good at multitaskingAny experience working with Qualtrics Discover or any conversational analytics program would be helpful in this roleStrong project management skills, including scoping, scheduling, time management, and risk management.Excellent stakeholder management skills, with the ability to build strong relationships and manage expectations.Experience with APIs, SQL, Python, data engineering best practices is a plus.Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions.Excellent verbal and written communication skills.