Hyatt House - Front Desk Agent
Texas Hotel ManagementDallas, TX, US1 day ago
Job type
- Full-time
- Quick Apply
Job descriptionGreet guests warmly upon arrival and ensure smooth and efficient check-in and check-out processes using Opera PMS . Handle guest reservations, room assignments, and modifications with accuracy and attention to detail. Process payments, handle billing inquiries, and maintain accurate financial transactions in compliance with Hyatt and company policies. Manage guest requests, complaints, and special needs with professionalism, empathy, and prompt resolution to ensure guest satisfaction. Coordinate with housekeeping, maintenance, and other departments to ensure timely room readiness and service delivery. Promote Hyatt’s loyalty programs, upsell room types, and recommend hotel amenities to enhance the guest experience. Maintain up-to-date knowledge of hotel policies, rates, special promotions, and local area attractions. Follow all standard operating procedures for safety, security, and guest privacy. Prepare daily shift reports and assist in night audit operations when required. Strong command of Opera PMS and other front office software systems. Excellent communication and interpersonal skills with a guest-centric attitude. Ability to multitask effectively in a fast-paced hospitality environment. Professional grooming and demeanor consistent with Hyatt brand standards. Strong problem-solving skills and ability to handle guest concerns calmly. Basic knowledge of accounting and cash-handling procedures. Bachelor’s degree or diploma in Hospitality Management , Tourism , or a related field (preferred). Minimum 1–3 years of front desk or guest service experience in an international hotel chain, preferably Hyatt . Proficiency in Opera PMS (Property Management System) is mandatory . Fluency in English ; additional languages are a plus. Flexibility to work shifts, weekends, and holidays as per operational requirements. Guest satisfaction and feedback scores Accuracy in check-in / check-out transactions Compliance with Hyatt service standards Efficient resolution of guest complaints Powered by JazzHR
Requirement :
- Hyatt and Opera experienced The Front Desk Agent is responsible for delivering exceptional guest service from check-in to check-out, ensuring every guest experience aligns with Hyatt’s brand standards.
- The role requires proficiency in Opera Property Management System (PMS) and a deep understanding of hotel front office operations, guest satisfaction, and efficient communication across departments.
Key Responsibilities :
Required Skills and Competencies :
Qualifications :
Performance Indicators :
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Front Desk Agent • Dallas, TX, US
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